Position Summary
We are seeking an experienced and dependable Residential HVAC Service Technician to diagnose, repair, maintain, and service residential heating and air conditioning systems.
The ideal candidate is a skilled troubleshooter who can work independently, communicate professionally with homeowners, and accurately diagnose HVAC problems without unnecessary replacement of parts. The technician will be responsible for providing high-quality service while maintaining a clean, professional appearance and representing the company well in customers' homes.
Primary Responsibilities
- Diagnose and repair residential heating and air conditioning equipment.
- Troubleshoot electrical, mechanical, airflow, and refrigerant-related problems.
- Service and repair central air conditioning systems, heat pumps, gas furnaces, boilers, air handlers, ductless mini-splits, and related HVAC equipment.
- Perform routine preventative maintenance and system inspections.
- Properly diagnose refrigerant system problems using pressures, superheat, subcooling, temperature measurements, and manufacturer specifications.
- Diagnose electrical components including motors, capacitors, contactors, relays, control boards, transformers, thermostats, and low-voltage controls.
- Identify airflow problems involving filters, evaporator coils, blowers, ductwork, dampers, and other system components.
- Explain findings and recommended repairs clearly to homeowners.
- Provide customers with repair options and obtain authorization before completing additional work.
- Complete service tickets with accurate descriptions of the problem, diagnosis, repairs performed, and materials used.
- Collect payment when required at the completion of service.
- Maintain an organized and properly stocked service vehicle.
- Maintain company tools and equipment in good working condition.
- Keep the work area and customer's home clean and protected while performing service.
- Follow EPA regulations, manufacturer procedures, company policies, and applicable safety requirements.
- Participate in an on-call rotation when required.
- Assist other technicians and installers when necessary.
- Attend company meetings and technical training as required.
Qualifications
- Previous residential HVAC service experience preferred.
- Strong troubleshooting and diagnostic ability.
- Working knowledge of residential air conditioning, heat pumps, furnaces, boilers, and ductless systems.
- Ability to read wiring diagrams and use electrical testing equipment.
- Knowledge of refrigerant charging and HVAC system performance.
- EPA Section 608 certification required for technicians handling refrigerants.
- Connecticut HVAC trade license preferred or required depending on position and scope of work.
- Valid driver's license with an acceptable driving record.
- Ability to work independently and make sound decisions in the field.
- Good communication and customer-service skills.
- Dependable, punctual, and professional.
- Ability to use a smartphone or tablet for scheduling, service documentation, and communication.
Physical Requirements
Technician must be able to:
- Lift and carry HVAC equipment, tools, and materials.
- Work from ladders and in attics, basements, crawlspaces, and other confined areas.
- Work outdoors in hot and cold weather.
- Bend, kneel, climb, reach, and stand for extended periods.
- Safely perform the physical duties normally associated with residential HVAC service work.
Compensation & Benefits
Compensation is based on experience, licensing, and technical ability.
Benefits may include:
- Competitive hourly pay
- Overtime opportunities
- Paid vacation/PTO
- Paid holidays
- Health insurance
- Company 401(k) plan with company match
- Company service vehicle
- Training and continuing education opportunities
