QUALIFICATIONS
Must Haves:
- High School Diploma or equivalent
- 1 year in a Customer Service role
- Customer centric and Internet savvy
- Strong MS Office skills
Preferred Qualifications:
- Restaurant supply/commercial food service experience
RESPONSIBILITIES
- Proactively communicate to all internal and external related parties to exceed customer’s expectations.
- Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
- Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
- Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
- Assists in returns and replacements as needed.
- Analyzes transactions, corrects records, and adjusts errors.
- Provide accurate information regarding pricing and availability of in-stock items.
- Resolves customer questions related to orders, places orders where opportunity is present.
- Maintains 90% minimum average in customer service and sales area quality assurance reviews.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
- Report any system or product inaccuracies timely.
- Follow company policies and procedures.
- Performs other all duties as assigned.
Professional Skills:
- Superior time-management skills.
- Ability to multi-task and stay focused on critical objectives.
- A positive, can-do attitude is a must.
- Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.
- Ability to write short correspondence.
- Ability to accurately spell.
- Ability to speak and write English in a clear, understandable manner.
- Ability to accurately follow detailed procedures and processes.
- Ability to work with a diverse group of people.
- Ability to work comfortably under pressure.
- Ability to work independently and with a group on various on-going projects simultaneously.
- Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
- Ability to concentrate for extended periods of time.
- Excellent oral and written communication skills.
- Ability to plan and organize time and projects efficiently.
- Excellent critical thinking and problem solving skills
- Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
- Ability to act in an ethical, honest and professional manner at all times.
- Desire to work independently as well as in a team environment.
- Maintain discretion with all company information regarding customers, pricing, products, and procedures
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