Job Description Job Description

Brand Summary: At Chick-fil-A, the Kitchen Manager role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Kitchen Managers gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

IMPORTANT DETAILS:

Must be available to work on Saturday's. This position is not a M-F only job.
Bilingual - Spanish and English Required

Kitchen Manager Responsibilities:

Lead and oversee daily Back of House (BOH) operations to ensure food is prepared, cooked, assembled, and presented safely, quickly, and efficiently while meeting Chick-fil-A standards
Lead, coach, and support Back of House Team Members across all kitchen stations, including fries, breading, assembling, boards, and food prep
Ensure all kitchen team members are properly trained and knowledgeable in their assigned stations and responsibilities
Monitor food quality, portioning, presentation, and accuracy to maintain Chick-fil-A standards
Maintain proper food safety, sanitation, and cleanliness procedures throughout the kitchen
Ensure the kitchen is stocked with necessary food, supplies, and inventory throughout each shift
Monitor inventory levels and communicate ordering or stocking needs to Restaurant Leadership
Assist with scheduling, deployment, and positioning of kitchen team members to maximize efficiency during each shift
Lead opening and closing procedures and ensure all assigned tasks are completed correctly and on time
Maintain a clean, organized, and safe kitchen environment at all times
Ensure kitchen equipment is used properly and safely and report maintenance or equipment issues to Leadership
Stay up-to-date on new Chick-fil-A products, procedures, promotions, and operational changes
Conduct and support ongoing training, coaching, and development of Back of House Team Members
Provide positive leadership and create a respectful, encouraging, and team-oriented work environment
Hold team members accountable to Chick-fil-A standards, policies, procedures, and dress code
Communicate effectively with Restaurant Leadership and Front of House leaders to ensure smooth restaurant operations
Monitor kitchen performance and identify opportunities to improve speed, quality, efficiency, and teamwork
Assist with resolving team concerns and operational challenges in a professional and positive manner
Maintain personal knowledge by completing required training and staying current with changes to procedures and expectations
Perform other duties as assigned by Restaurant Leadership

Qualifications and Requirements:

Previous restaurant, food service, or leadership experience preferred
Consistent, dependable, and reliable
Positive, cheerful, and professional attitude
Passion for serving and helping others
Strong leadership and interpersonal skills
Customer-service oriented
Detail-oriented with strong organizational skills
Able to effectively multitask and prioritize responsibilities
Able to coach, train, and motivate team members
Works well independently and in a team environment
Strong communication and problem-solving skills
Willing and able to work a flexible schedule, including mornings, evenings, weekends, and holidays as needed
Able to work effectively in a fast-paced environment
Able to lift and carry 5-50 lbs on a regular basis
Able to stand and work for long periods of time
Able to safely operate and work around kitchen equipment
Commitment to maintaining high standards of food safety, cleanliness, and quality

Our Benefits Include:

A fun and positive work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Leadership experience and hands-on learning from an experienced Operator and Restaurant Leaders
Intentional growth and development opportunities to help you reach your professional goals
Opportunities to develop valuable leadership, communication, and management skills
Scholarship opportunities
Competitive pay
Opportunities for advancement within the organization

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Chick-fil-A Framingham

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