Job Description

Job Summary

We are seeking an experienced Chatbot IVR Test Lead to lead end-to-end testing activities for Contact Center, IVR, Voicebot, and Chatbot applications. The ideal candidate will have strong expertise in manual and automation testing, AI/Agentic testing, and modern conversational AI platforms. This role requires excellent leadership, stakeholder management, and hands-on testing experience.

Required Skills

10+ years of IT experience with strong expertise in IVR/Chatbot Testing
Hands-on experience with Kore.ai, ASAPP, Google GECX, or similar Contact Center platforms
Experience testing Voice Assistants, Chatbots, Voicebots, IVR Systems, and NLP technologies (ASR, TTS, Intent Recognition, NER)
3+ years of experience with Cyara or Agentic Automation Testing tools
Strong knowledge of Software Testing Life Cycle (STLC) and QA methodologies
Experience in both Manual and Automation Testing
API Testing using Postman, JSON, XML, and REST APIs
Strong SQL skills with knowledge of relational databases
Experience using Jira and Octane for defect and test management
Hands-on experience with Linux environments, SSH/PuTTY, log analysis, and script execution
Experience creating test plans, test cases, defect reports, traceability matrices, and QA documentation
Knowledge of testing LLM-based, NLP, and Agentic AI applications is highly preferred
Strong leadership, client communication, stakeholder management, and team coordination skills

Key Responsibilities

Lead end-to-end testing activities from planning through execution and reporting
Validate Chatbot, Voicebot, and IVR applications against business requirements and call flows
Design, develop, and execute manual and automated test scenarios
Build and enhance automated testing frameworks for NLP and LLM-based applications
Perform API, integration, functional, regression, and end-to-end testing
Identify, document, and track defects through closure
Collaborate with business teams, developers, and stakeholders to ensure high-quality deliverables
Mentor team members, allocate work, provide status updates, and drive QA best practices

Preferred Skills

Google Agentic Platform knowledge
Contact Center domain experience
Experience with AI-driven conversational platforms
Ability to work in fast-paced Agile environments and adapt to evolving technologies

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Chatbot IVR Test Lead

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