Johnson Outdoors Inc.
Mankato, MN, USA
Description This Technical Support Representative position is on-site in our Mankato, Minnesota office. Check out this video to learn more about what we do: https://youtu.be/P3S9TQMp_Aw What you will be doing: Educate effectively with our customers and promote self-serve options. Provide pre-sale and post-sale support to consumers and retail channel partners in the form of product selection based upon their boat size and features, pricing, and trouble-shooting advice to install, repair product or direct them to an Authorized Service Provider. Enter orders for replacement parts, repair authorizations, facilitate return process during or after the warranty period. Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality. Communicate trending topics to Leads regarding Product integrity and Brand integrity. Maintain and monitor personal performance metrics to ensure department...