Mayville Engineering Company, Inc.
Hazel Park, MI, USA
Customer Service Representative (CSR) Job ID 2025-8896 # of Openings 1 Type Full-Time Job Location: Address 1430 East 10 Mile Road State MI City Hazel Park ZIP Code 48030 Shift First Overview The Customer Service Representative will be responsible for supporting the Customer Service and Scheduling functions for the plant(s). Responsibilities Communicate directly with customers; Follow-up on customer interactions on daily needs Works with Divisional Material Manager and Sales Account Managers on resolution of customer complaints. Manage Customer Purchase Orders and EDI transactions Direct requests and unresolved issues to the designated resource - Divisional Material Manager, Master Scheduler, Operations, and Sales Customer Portal Management Communicate and coordinate with MEC's internal departments; scheduling, shipping, inside sales and AR. Effectively negotiate customer dates on "drop in" based off of SOP Develop Ship plan...