Position: MaintenanceSupervisor
REPORTS TO: Community Director POSITION OVERVIEW:
Performs service duties and coordinates activities of maintenance staff to ensure all upkeep, repair and inventory of the property is completed in an efficient and effective manner.
DUTIES AND RESPONSIBILITIES:
MLDC team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.
FINANCIAL
· Works with Community Director to determine maintenance budget
· Submits all vendor/contractor invoices to Community Director for approval and submission to the Accountant
PERSONNEL/SUPERVISORY
· Works with Community Director to hire, terminate, train/coach, manage and lead all maintenance staff to achieve operational and financial goals of assigned property. This includes pre-employment interview process; new employee on-boarding/indoctrination; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning
· Provide leadership to their team by modeling, communicating and protecting MLDC’s reputation
· Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan
· Schedule & direct supervision of all in-house and/or vendor work
ADMINISTRATIVE/OFFICE
· Meet daily with Community Director to communicate & manage the workflow of all service requests, make readies and special projects.
· Organize & manage the maintenance shop inventory of equipment/supplies & report to the Community Director with needs.
· Schedule product review appointments to avoid “drop-in” sales calls
· Organize & file appropriate reports, leases and paperwork daily
· Attend company meetings when requested
· Manage work-order log book
· Manage make-ready check lists
· always Maintain an up-to-date Material Safety Data Sheet Manual
MAINTENANCE & SAFETY
· Ensure that the appearance and physical aspects of the property exceed MLDC’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Director as needed
· Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee
· Accompany outside vendors on service request calls for occupied apartments when necessary.
· Interpret company policies to workers and enforces safety regulations
· Schedule & perform all preventative maintenance as well as “special projects” list
RESIDENT RELATIONS
· Accepts service requests from residents and delegates to maintenance staff for prompt processing
· Maintain positive customer service and “can do” attitude at all times
GENERAL
· Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.
QUALIFICATIONS AND REQUIREMENTS:
This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.
EDUCATION/EXPERIENCE
· 3-5 years of related experience & training required
· Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged
· Certified Apartment Maintenance Technician (CAMT) is recommended
SKILLS/APTITUDES/COMPETENCIES
Communication/Language
· Strong written and verbal skills in English & Spanish required
· Strong customer service & conflict resolution understanding and experience preferred
Financial/Mathematical
· Experience developing, managing and auditing a budget and/or P&L responsibilities is preferred
· Ability to add, subtract, multiply & divide in all units of measure, using whole numbers, common fractions & decimals. Ability to compute rate, ratio, percent and to draw/interpret bar graphs.
Technology
· Experience with Yardi & ALN online systems preferred
· Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred
Reasoning
· MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical
· Stand and walk or sit alternately depending on specific needs of the day. Estimate 90% spent on feet and 10% sitting at desk
· Have constant need (66-100% of the time) to perform the following activities:
o Bend/Stoop/Squat File, pick up litter
o Climb stairs Inspect & show property
o Push or Pull Inspect & show property, open & close doors
o Reach Above Shoulder Inspect property, store/retrieve supplies
· Have frequent need (33-66% of the time) to perform the following activities:
o Reading/Writing/Typing/Speaking Corporate, inter-office, resident communications
o Grasping/Turning Telephone, doorknob use
o Finger Dexterity Operating office equipment
· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
o Over 100 lbs. Occasional need (1-33% of the time)
o 20-25 lbs. Occasional need (1-33% of the time)
o Less than 20 lbs. Frequent need (33-66% of the time)
o Under 10 lbs. Constant need (66-100% of the time)
Vision
· Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail
· Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)
Hearing/Speaking
· Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.
· Ability to read, write & comprehend simple instructions, short correspondence and memos. Ability to speak effectively before groups.
Driving
· Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.
· Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation
· Must be able to properly operate golf cart
WORK ENVIRONMENT
· 40 hours per week or whatever the property requirements demand. Must be available on weekends for staffing needs and emergencies.
· MLDC values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.
· Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)
· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)
