POSITION OVERVIEW:
Ensures that all vacant units are made ready for move-in and exceed MLDC Management standards of excellence. Make-Ready Specialist also assists the Maintenance Supervisor in keeping the entire property above MLDC Management standards.
DUTIES AND RESPONSIBILITIES:
MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, EPA regulations, O.S.H.A. regulations, Texas anti-entrapment laws, and all other laws pertaining to apartments.
ADMINISTRATIVE/OFFICE
· Meet daily with Lead Maintenance Supervisor to communicate & manage the workflow of all make readies, service repairs and special projects.
· Organize & file appropriate reports and paperwork daily
· Attend company meetings when requested
· Manage & complete make-ready checklists & all other required maintenance documentation in a timely manner as required by the Lead Maintenance Supervisor or Community Manager.
MAINTENANCE & SAFETY
· Complete all needed repairs & improvements to apartment homes prior to resident move-in by following the make-ready checklist including:
o Window blinds
o Sheetrock repair
o Caulk & Seal all windows, sinks, toilets and baths
o Touch-up paint
o Lighting
· Ensure that the appearance and physical aspects of the community exceeds City Gate’s established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Lead Maintenance Supervisor.
· Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee.
· Assists in maintaining the grounds, common areas and amenities by picking up trash, pressure washing breezeways & pool areas, painting curbs/signs/exteriors, and performing general cleaning as needed.
· Support cost-cutting & expense control program by fixing rather than replacing parts when possible, not wasting materials & supplies, and practicing the correct use of tools & equipment.
· Change all locks & ensure all gates are working according to code & the property’s policy.
· As needed & requested by the Lead Maintenance Supervisor, complete minor/routine service requests i
· Assists with all preventative maintenance as well as “special projects” as needed
RESIDENT RELATIONS
· Accepts service requests from work order log and completes quickly & thoroughly
· Maintain positive customer service and “can always do” attitude
· Distribute notices & communications to residents as needed
GENERAL
· Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Lead Maintenance Supervisor and/or Community Manager.
QUALIFICATIONS AND REQUIREMENTS:
This position requires appropriate experience in on-site property management and demands certain things physically in order to be able to fulfill its purpose.
EDUCATION/EXPERIENCE
· 6 months of related experience & training required
· Heating, Ventilation & Air Conditioning (HVAC) Certification preferred
· Certified Apartment Maintenance Technician (CAMT) is preferred, but not required
SKILLS/APTITUDES/COMPETENCIES
Communication/Language
· Good written and verbal skills in English & Spanish required
· Strong customer service understanding and experience preferred
Financial/Mathematical
· Ability to add & subtract two-digit numbers and to multiply & divide with 10’s & 100’s. Ability to perform these operations using units of American money and weight, volume & distance measurements.
Technology
· Experience with online systems preferred
· Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer preferred
Reasoning
· MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.
Physical
· Stand and walk or sit alternately depending on specific needs of the day. Estimate 95% spent on feet and 5% sitting at desk
· Have constant need (66-100% of the time) to perform the following activities:
o Bend/Stoop/Squat File, pick up litter
o Climb stairs Inspect & show property
o Push or Pull Inspect & show property, open & close doors
o Reach Above Shoulder Inspect property, store/retrieve supplies
· Have frequent need (33-66% of the time) to perform the following activities:
o Reading/Writing/Typing/Speaking Corporate, inter-office, resident communications
o Grasping/Turning Telephone, doorknob use
o Finger Dexterity Operating office equipment
· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
o Over 100 lbs. Occasional need (1-33% of the time)
o 20-25 lbs. Occasional need (1-33% of the time)
o Less than 20 lbs. Frequent need (33-66% of the time)
o Under 10 lbs. Constant need (66-100% of the time)
Vision
· Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail
· Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)
Hearing/Speaking
· Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.
· Ability to read a limited number of 2-3 syllable words & basic numbers. Ability to speak simple sentences.
Driving
· Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, visit the corporate office, and property related errands.
· Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation
· Must be able to properly operate golf cart
WORK ENVIRONMENT
· 40 hours per week or whatever the community requirements demand. Must be available on weekends for staffing needs and emergencies.
· MLDC values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.
· Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)
· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)
