MANAGER ON DUTY -- Will need to work EVENING and WEEKEND SHIFTS!!
OVERVIEW:
The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. The Manager on Duty will partner with Assistant General Managers in support of the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.
Reliable service as scheduled; significant organizational skills; an ability to lead others.
1. Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.
2. Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
3. Assist with Staff Management and provide backup support to Club Manager as needed.
4. Assist in scheduling and supervising staff, including acting as ‘back-up’ for any absent employee
5. Assist in resolving or escalating employee issues or concerns.
6. Involved in all front desk related activities including:
· Answer phones in a friendly manner and assist callers with a variety of questions.
· Check members into the system.
· New member sign-up.
· Take prospective members on tours.
· Facilitate all member requests, issues and questions.
7. Assist in overseeing cleanliness and maintenance of facility.
8. Assist in ordering of supplies using specific budget based on club requirements.
9. Assist in tracking statistics and reports (weekly, monthly, and annually).
10. Other duties as assigned by the General or Regional Manager or Managing Partner
ORGANIZATIONAL RELATIONSHIPS:
The position reports directly to the General Manager and/or the Assistant General Manager in the GM’s absence, in charge of CLUB operations under the direction of an assigned Regional Manager.
REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
· Hard working, goal oriented, enthusiastic, and energetic.
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Basic computer, math, and communication skills required
- Superior customer service skills, preferably in the fitness industry
- Solid supervisory, diplomacy and listening skills
- Both detail and results-oriented with high degree of professionalism and organizational skills
- Strong communication, problem-solving, time management and analytical skills
- Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment
- Demonstrated ability to work both autonomously and collaboratively within teams
- Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members
- Must be computer proficient and well versed in Microsoft Office Suite.
- Strong track record of successfully executing on tasks and duties assigned by General Manager
- Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager
- Ability to travel to other clubs as needed
2) Minimum certifications/education/experience level:
· Some supervisory or leadership experience in a high-level customer service industry, preferred
- High School Diploma or equivalent (GED) is required; 2-yr degree or two (2) years of supervisory experience is preferred
- Must be CPR/AED certified
Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.
