Job Summary:
Installation and Support Technicians are critical to deliver on i3's promise of the world's most advanced internet, television, and voice services with the industry's best customer service. Installation & Support Technicians focus primarily on new installations of our cable television and broadband services. Technicians represent i3 every day to our customers, often in the customer’s home, performing a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation or use of services.
Duties/Responsibilities:- Makes customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in customer dwellings.
- Performs new connects, reconnects, requested and non-pay disconnects; adds outlets; installs and/or removes converters; performs upgrades and downgrades of service.
- Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
- Uses connectors, fasteners, and wire, and uses customary CATV hand and power tools in performance of job duties.
- Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems; installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
- Properly uses, stores and maintains a VOM or DMM to check for "open" or "short" on line as well as AC and DC voltages.
- Reads general drop system layouts from blueprints.
- Inform customers of FCC Rules and company policies.
- Completes appropriate paperwork / system logs as required.
- Performs vehicle upkeep and maintenance to keep company vehicles clean, fueled and in good working order; reports problems promptly.
- Performs clean-up or salvage of wrecked materials.
- Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
- Provides assistance to other team members or performs other duties as directed.
Required Skills/Abilities:
- Ability to work both independently and as part of a team.
- Results oriented and self-motivated.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
- Positive, can-do attitude.
- Preference for hands-on work.
- Inquisitive and analytical with a passion for technology.
- Must be computer proficient, and have a basic understanding of consumer electronics.
- Delights in providing excellent customer satisfaction.
- Good communication skills and a friendly demeanor.
- Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
- Must be available to work occasional overtime and some nights (as needed).
- Clean driving record required.
- Willing to train, accept feedback, and learn the job according to i3 standards.
Education and Experience:
- No prior experience is necessary, however any demonstrated interest or aptitude for hands-on work, physical work, or working with cable or electrical components is preferred.
- Prior telephone, cable, or electrical experience is preferred.
- Must have a clean driving record and the ability to pass a criminal background check.
Physical Requirements:
- Must be able to work outdoors, and in all weather conditions.
- Must be able to walk, bend, and lift up to 75 pounds.
- Better than average manual dexterity to work with connectors, fasteners and wire and use hand tools.
- Visual acuity, especially when working with small components at a close visual range.
- Ability and comfort to works within limited confines, such as crawl spaces.
- Ability to climb utility poles or work from high spaces with or without the assistance of a bucket truck, while adhering to safety rules/regulations and with proper rigging/climbing equipment.
Equal Opportunity:
i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.
