Job Description Job Description
HVAC Service & Installation Manager for an oil, propane, and energy company oversees the daily operations of heating, cooling, and fuel- delivery/mechanical teams. This hybrid leadership role combines technical oversight of oil burners, boilers, furnaces, and AC systems with staff management, customer retention, and safety compliance.
Key Responsibilities
- Team & Schedule Management: Direct daily dispatch, routing, and scheduling for service and installation technicians.
- Technical Oversight: Oversee installations, tune-ups, and emergency repairs for heating oil systems, propane equipment, and HVAC units. Assist with complex field diagnostics. 1
- Quality & Safety Compliance: Ensure all work adheres to manufacturer specifications, local building codes, and OSHA/environmental safety standards, including proper use of Personal Protective Equipment (PPE). 1, 2
- Customer Service & Retention: Handle escalated customer complaints, conduct ride-alongs or post-service audits, and support account retention. 1
- Inventory & Purchasing: Coordinate with warehouse and purchasing staff to manage parts, equipment, and fuel-related supplies. 1, 2
- Operations & Budgeting: Monitor department metrics, review labor productivity, manage department budgets/pricing, and collaborate with sales teams. 1, 2
- Personnel Administration: Handle hiring, onboarding, technical training, performance evaluations, and ongoing mentoring. 1, 2
Qualifications & Requirements
- Experience: Typically 3 to 8 years of hands-on HVAC/oil-heat experience, with 2 to 5 years in a supervisory or management capacity. 1, 2
- Licenses & Certifications:
- State-specific trade licenses (e.g., S2 or B2 HVAC/burner technician licenses depending on local jurisdiction, such as Connecticut or New England state requirements).
- Valid driver's license with a clean driving record. 1
- Technical Knowledge: Deep understanding of oil-fired heating systems, boilers, furnaces, ductwork, gas/propane piping, and electrical controls. 1, 2
- Soft Skills: Strong leadership, active listening, conflict resolution, and computer proficiency (Microsoft Office, dispatch/field software). 1
Company Description
North/South Eastern Connecticut's first and premier Staffing Agency Established in 1989
Company Description North/South Eastern Connecticut's first and premier Staffing Agency Established in 1989
