Job Description Job Description Computer Hardware Field Service Technician
Location: Lexington, KY (40511) and surrounding areas
Duration: 12-month contract with possible extension or permanent hire
Schedule: Monday-Friday, 8:00 AM-5:00 PM; overtime and standby availability required
Start Date: ASAP
Work Arrangement: Field-based; daily travel to customer locations required
About the Role
We're seeking a hands-on Computer Hardware Field Service Technician to troubleshoot and repair laptops, desktops, and related equipment at customer locations. You'll manage assigned service calls, complete hardware repairs, and keep customers informed throughout the process.
This role is a good fit for someone with computer break-fix experience who enjoys working independently, traveling between sites, and providing dependable customer service.
Key Responsibilities
- Diagnose and repair laptop and desktop hardware, including motherboards, LCD screens, and other components.
- Install, maintain, and upgrade computer hardware and software.
- Provide server maintenance and support as assigned.
- Travel between customer locations, including service calls that may require driving two to three hours.
- Take ownership of assigned service calls, from initial troubleshooting through resolution.
- Record time, location, troubleshooting steps, and service details accurately using mobile tools and a ticketing system.
- Complete scheduled installations and required product training.
- Coordinate with technical colleagues, escalate unresolved issues, and share recommendations to improve service.
- Maintain professional appearance and communication while delivering timely, courteous customer support.
Required Qualifications
- U.S. citizenship required.
- Must be at least 18 years old.
- High school diploma or GED.
- At least one year of hands-on laptop and desktop break-fix experience; two to four years of related experience preferred.
- Experience diagnosing hardware failures and replacing computer components.
- General knowledge of Windows-based computers and Microsoft applications.
- Own reliable vehicle, current auto insurance, and a dependable backup transportation plan.
- Willingness to travel extensively, work occasional overtime on short notice, and participate in a standby schedule.
- Reliable home computer, high-speed internet connection, and a working printer.
- Ability to complete required training and pass required background and drug screening.
- Willingness to follow a business casual dress code.
Certification Requirements
- CompTIA A+ certification is required within 90 days of starting if not already held.
- Selected candidates must complete required manufacturer-specific certifications before an offer is extended, generally within three business days of selection. These certifications are provided at no cost and completed online using a personal computer.
Preferred Qualifications
- Computer-building experience.
- Server troubleshooting and maintenance experience.
- Previous field service experience managing multiple customer visits and documenting repairs.
