Job Description Job Description
NEWT WATER SOLUTIONS
FIELD SERVICE ENGINEER JOB DESCRIPTION
Department: Field Service / Engineering
Location: San Jose, CA / Customer Sites
Reports to: Director of Field Service
Status: Full-Time Salaried Exempt
Position Summary
The Field Service Engineer installs, commissions, maintains, troubleshoots and repairs high-purity water systems at laboratory, biotechnology, healthcare and industrial customer facilities. The role combines hands-on mechanical and electrical diagnostics, water quality verification, accurate reporting and professional customer service.
Essential Responsibilities
Install, start up and commission reverse osmosis (RO), deionization (DI), electrodeionization (EDI), UV, filtration, softening and laboratory water systems.
Perform preventive maintenance, emergency repairs and replacement of pumps, valves, membranes, resins, instruments, motors and controls.
Diagnose flow, pressure, electrical, control and water quality problems; identify root causes and recommend corrective actions.
Measure and document conductivity, resistivity, pH, TDS and other required water quality parameters; coordinate specialized TOC, microbial or endotoxin testing as applicable.
Read P&IDs, wiring diagrams and equipment manuals; troubleshoot sensors, relays, VFDs and PLC-based controls within training and authorization.
Explain findings and repair options to customers; coordinate access, downtime and follow-up service.
Complete timely field service reports documenting test results, work performed, parts used, labor and recommendations.
Maintain calibrated test equipment, tools, parts inventory and assigned service vehicle; comply with customer site rules and company safety procedures.
Minimum Qualifications
Three or more years of relevant field service, industrial maintenance, water treatment or laboratory equipment experience preferred; equivalent training and experience considered.
Technical training or associate degree in mechanical, electrical, water treatment or related discipline preferred.
Practical understanding of pumps, fluid systems, motors, controls and water chemistry; ability to use electrical and water quality test instruments.
Ability to interpret schematics and P&IDs, use mobile service software and communicate clearly with customers.
Valid driver's license and ability to meet applicable company vehicle requirements.
Preferred Experience
Experience with ELGA, MilliporeSigma or comparable laboratory purification equipment; Grundfos pumps, Fleck controls and UV equipment.
Familiarity with ASTM laboratory water specifications, applicable AAMI standards, commissioning, calibration and qualification activities.
Experience with PLCs, VFDs, automated controls and troubleshooting high-purity water systems in regulated facilities.
Experience with 3-phase electrical, 230/480VAC and pump/motor operations.
Safety and Working Conditions
Follow Cal/OSHA requirements, PPE, chemical handling, electrical safety and lockout/tagout procedures; perform only work for which trained and authorized.
Travel to customer sites, work in mechanical rooms, stand, bend, kneel and climb ladders; lift up to 50 pounds with appropriate assistance when needed.
Occasional overtime, emergency response and scheduled on-call assignments may be required, subject to applicable wage-and-hour rules.
Performance Expectations
Safe work practices; dependable attendance and customer communication; accurate and prompt service documentation.
High first-visit resolution where feasible, low repeat failures, reliable water quality and effective collaboration with the service team.
Compensation and Benefits
Competitive compensation based on experience and qualifications. There is some after-hours and weekend work when necessary. Benefits include paid leave, health coverage, company service vehicle and tools, technical training and advancement opportunities. Final terms are established in the offer and company policies.
Equal Employment Opportunity
NEWT Water Solutions is an Equal Opportunity Employer and provides reasonable accommodations in accordance with applicable law. This description is not an exhaustive list of duties and may be revised as business needs change.
Company Description
NEWT Water Solutions, founded in June 2018 by three former leaders of a large water purification company, is a certified veteran-owned small business organization delivering high-quality water solutions for industrial, laboratory, and biotech and production applications. Built on customer-centric principles, NEWT provides nimble, responsive service for the installation, maintenance, and support of pure and ultra-pure water systems. The company specializes in water testing and analysis, contamination reduction, and system sanitization, offering tailored solutions that ensure reliable water quality. Based in the South Bay area, NEWT combines local responsiveness with technical expertise, enabling rapid deployment and ongoing support for mission-critical water systems.
Company Description NEWT Water Solutions, founded in June 2018 by three former leaders of a large water purification company, is a certified veteran-owned small business organization delivering high-quality water solutions for industrial, laboratory, and biotech and production applications. Built on customer-centric principles, NEWT provides nimble, responsive service for the installation, maintenance, and support of pure and ultra-pure water systems. The company specializes in water testing and analysis, contamination reduction, and system sanitization, offering tailored solutions that ensure reliable water quality. Based in the South Bay area, NEWT combines local responsiveness with technical expertise, enabling rapid deployment and ongoing support for mission-critical water systems.
