Position Overview
We are seeking a qualified, experienced, and dependable Pharmacy Technician to join our pharmacy team. The ideal candidate will have excellent data entry skills, experience processing and filling prescriptions, strong customer service abilities, and the ability to multitask in a fast-paced pharmacy environment.
Fluency in both English and Spanish is required. Candidates must be strong English speakers with excellent verbal and written communication skills. The ability to communicate clearly and professionally with patients, healthcare providers, pharmacists, and insurance representatives is essential.
The successful candidate must be detail-oriented, organized, personable, and committed to patient safety, confidentiality, and providing outstanding customer service.
Key Responsibilities
Prescription Processing and Pharmacy Operations
- Enter prescription information accurately into the pharmacy management system.
- Process new prescriptions, refill requests, transfers, and prescription updates in accordance with applicable laws and pharmacy procedures.
- Prepare, count, measure, package, and label medications for dispensing under the supervision and direction of a licensed pharmacist.
- Assist with prescription data entry, adjudication, and insurance billing.
- Identify and resolve routine prescription processing issues, insurance rejections, and prior authorization requests.
- Maintain accurate patient profiles, medication records, and prescription documentation.
- Follow all procedures for handling, storing, and documenting medications, including controlled substances when applicable.
- Refer clinical questions, potential medication interactions, dosage concerns, and other issues requiring professional judgment to the pharmacist.
Customer Service and Cashier Responsibilities
- Greet patients warmly and provide professional, courteous service at the pharmacy counter.
- Ring out customers, process prescription payments, and operate the point-of-sale (POS) system accurately.
- Handle cash, credit card transactions, refunds, and other payment procedures according to company policy.
- Assist patients with prescription pickup, refill requests, and general questions within the scope of the technician role.
- Communicate clearly with English- and Spanish-speaking patients.
- Protect patient privacy when discussing prescriptions, payments, and personal information.
- Resolve routine customer service concerns professionally and refer clinical or escalated issues to the appropriate staff member.
Telephone and Communication
- Answer incoming phone calls promptly and professionally.
- Respond to routine questions about prescription status, refills, pickup times, and pharmacy services.
- Take accurate messages and communicate requests to pharmacists and other team members.
- Contact prescribers, insurance companies, and patients regarding routine prescription processing matters as permitted.
- Maintain clear, professional, and effective communication in both English and Spanish.
Inventory and General Pharmacy Duties
- Assist with receiving, organizing, stocking, and rotating pharmacy inventory.
- Monitor medication expiration dates and maintain appropriate storage conditions.
- Help maintain a clean, organized, and professional pharmacy workspace.
- Assist with inventory counts, ordering, and stock discrepancy reporting.
- Follow established procedures for medication returns, recalls, waste, and disposal.
- Support daily pharmacy operations and perform other related duties as assigned.
Required Qualifications
- Current, valid pharmacy technician registration, license, or certification as required by the state and applicable regulations.
- Previous pharmacy technician experience; 2 or more years of experience preferred.
- Strong, accurate, and efficient computer and data entry skills.
- Experience using pharmacy management software and processing prescriptions.
- Ability to count, measure, package, and label medications accurately under pharmacist supervision.
- Experience with prescription insurance billing, claim rejections, and refill processing.
- Excellent verbal and written communication skills in English.
- Fluency in both English and Spanish, including the ability to communicate effectively with patients in a professional healthcare setting.
- Strong customer service, cashiering, and telephone skills.
- Excellent attention to detail, organization, and time management.
- Ability to multitask while maintaining accuracy in a busy pharmacy environment.
- Professional demeanor, reliability, punctuality, and a strong work ethic.
- Commitment to patient confidentiality, HIPAA requirements, and pharmacy safety procedures.
- Ability to work cooperatively with pharmacists, pharmacy technicians, and other healthcare professionals.
Preferred Qualifications
- National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA).
- Experience in a retail, independent, community, or specialty pharmacy.
- Familiarity with pharmacy insurance adjudication, prior authorizations, and third-party billing.
- Experience with controlled-substance documentation and inventory procedures, where applicable.
- Knowledge of pharmacy regulations, medication storage requirements, and standard dispensing workflows.
- Experience working with diverse patient populations and providing bilingual customer service.
Regulatory and Employment Requirements
The selected candidate must:
- Meet all applicable state pharmacy technician registration, licensure, training, and supervision requirements.
- Maintain any required credentials in good standing throughout employment.
- Complete required background checks and other screening permitted or required by applicable law and employer policy.
- Complete required HIPAA privacy and security training, along with applicable pharmacy compliance and workplace safety training.
- Follow federal and state pharmacy laws, company policies, and the direction of the supervising pharmacist.
- Meet applicable work authorization and employment eligibility requirements.
- Be able to perform the essential job functions, with reasonable accommodation where required by law.
Skills and Personal Attributes
The ideal candidate is:
- Accurate and detail-oriented, especially when entering prescription information.
- Comfortable with computers, typing, data entry, and pharmacy software.
- Friendly, professional, and patient-focused.
- A confident English communicator who can also assist Spanish-speaking patients fluently.
- Dependable, punctual, and able to manage multiple priorities.
- Discreet and trustworthy when handling confidential medical and personal information.
- A team player who takes initiative and maintains a positive attitude.
How to Apply
Qualified candidates should submit a resume highlighting their pharmacy technician experience, relevant credentials, computer and data entry skills, and bilingual English/Spanish proficiency.
Please include your availability and relevant pharmacy software experience with your application.
Equal Opportunity Employer: We consider qualified applicants without regard to any status protected by applicable law. Reasonable accommodations are available as required by law.
Family owned and operated independent pharmacy, which has been in the same location since 1994. We specialize in community pharmacy prescriptions, with delivery services. Accept all insurances plans, Medicare, Medicaid and commercial.
