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Job Title: Pharmacy Tech I - Work At Home
Location: Remote
Duration: 3+ Months (Possibility of Extension)
Pay Rate: $17.99/HR on W2
Shift: Monday-Friday 8:00 AM-4:30 PM CST
Limited flexibility available but 8:00 AM CST is the earliest permissible start time.
Description:
The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Required Skills and Qualifications
- Strong verbal communication and professional phone etiquette.
- Ability to speak confidently with physician office staff and healthcare professionals.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Strong attention to detail and accurate documentation skills.
- Ability to manage repetitive tasks while maintaining quality and focus.
- Ability to set up computer, vpn and other applcaiton at home
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a call center, healthcare, pharmacy, or customer service environment.
- Familiarity with prescription refill processes and medical office workflows.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
Performance Expectations
- Meet established productivity goals for outbound call volume.
- Maintain accurate and complete documentation of all interactions.
- Demonstrate professionalism and courtesy during all provider office interactions.
- Adhere to quality, compliance, and attendance standards.
- Support team goals related to turnaround times and refill authorization completion rates
Working Conditions
- Primarily sedentary work performed in a remote call-center environment.
- Extensive telephone and computer use throughout the workday.
- High-volume outbound calling environment requiring sustained focus and attention to detail.
- WFH Expectations include
- Workspace must be in a room with a lock
- Workspace must be free of outside noise
- Potential candidate should ensure any children or other caretaking requirements are managed during shift
Internet must be:
- Hard-wired ethernet connection
- No Wi-Fi connectivity
Break Structure
- Break every two hours
- 30-minute lunch
- Schedule adherence monitored
Call Volume
Target: Approximately 100 outbound calls per day
Average call length: 3.5-4 minutes
Calls primarily involve: Physician offices, Clinic staff, Prescription refill authorization requests, Voicemail outreach
- Queue Size
- Current queue contains roughly 10,000 orders
- Significant workload available
- Strong need for productivity and urgency
Experience
Minimum 1 year
- Comfortable making 100+ outbound calls daily
- Strong phone presence
2. Pharmacy / Refill Authorization Experience
Required Depth
- Prescription refill workflow exposure
- Physician office communication
- Pharmacy operations knowledge
3. Self-Sufficiency in a Remote Environment
Required Depth
- Ability to work independently
- Comfort troubleshooting technology
- Ability to set up workstations and equipment
