Assistant Dispatcher Manager

Tri-State Enterprises, Inc • Grain Valley, Missouri, United States • 4h ago

Job Description Job Description

Company Overview

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback-which guide everything we do.

Position Summary

The Assistant Lead Dispatcher supports the day-to-day operations of the dispatch team by coordinating efficient driver routing, ensuring on-time delivery, and assisting with resolving delivery-related issues. This role helps drive customer satisfaction and operational efficiency while supporting the Lead Dispatcher in supervising dispatch personnel and maintaining compliance with transportation policies.

Key Responsibilities

Assist in planning, organizing, and overseeing daily driver dispatch operations

Monitor driver schedules and adjust routes as needed to optimize efficiency and on-time delivery

Communicate with drivers, warehouse teams, and sales staff to ensure timely order fulfillment and issue resolution

Support driver training and compliance with company policies and DOT regulations

Help track and report on route performance, delays, and exceptions

Provide coverage and decision-making support in the Dispatch Manager's absence

Collaborate with Logistics and Operations teams to maintain accurate and efficient transfer routing between branches

Perform other duties as assigned.

Required Qualifications

High school diploma or equivalent
Strong organizational and problem-solving skills in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work flexible hours and weekends as needed
Proficiency with dispatch or routing software and Microsoft Office applications
Active CDL and active DOT medical card (required to perform relief driver responsibilities).

Preferred Qualifications

Associate's or Bachelor's degree in Supply Chain, Business, or related field

3+ years of experience in dispatch, transportation, logistics, or a related field

Previous experience in the automotive aftermarket industry

Familiarity with DOT compliance and fleet management practices

Core Competencies

Operational Excellence

Customer Service Focus

Team Collaboration

Time Management

Decision Making

Attention to Detail

Work Environment and Physical Demands

Ability to sit or stand for long periods and work in an office and warehouse setting

May require occasional lifting of up to 25 lbs.

Limited travel between warehouse and store locations

Additional Requirements

Must be legally authorized to work in the United States.

Employment is contingent upon successful completion of a pre-employment drug screen and background check, conducted post-offer and in compliance with applicable federal, state, and local laws.

Compensation & Benefits

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:

Health, dental, and vision insurance

Flexible Spending Accounts

Basic Life and Accidental Death & Dismemberment (AD&D) Insurance

Voluntary Life and AD&D Insurance

Short-Term Disability (STD)

Voluntary Benefits

Paid Parental Leave

Employee Assistance Program

Employee Referral Program

401(k) with company match

Paid time off (PTO), sick leave, and holidays

Safety shoe reimbursement program

Employee discount program for auto parts

Reasonable Accommodations
Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties

Please note: this job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee in this position. Duties, responsibilities, and activities may change at any time with or without notice.

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