Oversee the day-to-day program operations of the FACT team, including the internal team, relationships with clients, Housing First shared clients, and DOC/DMH program contacts.
Hold primary responsibility for the quality, effectiveness, consistency, and sustainability of the FACT program.
Develop, implement, and regularly evaluate annual program goals, priorities, work plans, and performance measures.
Manage the FACT grant, including collaboration with Pathways agency staff to complete grant reports and present information at quarterly partnership meetings.
Ensure compliance with grant, contract, Medicaid, documentation, confidentiality, incident-reporting, and other applicable program requirements.
Manage the FACT program budget in collaboration with Finance and agency leadership, including monitoring expenditures, approving program expenses, identifying variances, and supporting annual budget development.
Provide oversight and approval of incident reporting internally and to external parties, if applicable.
Assess operational, safety, staffing, and service-delivery risks and develop or recommend appropriate responses.
Maintain program policies and procedures and participate in the review, creation, and updating of agency policies.
Lead the development, implementation, and regular review of FACT-specific policies, procedures, practice standards, and continuity-of-operations plans.
Supervise members of the FACT team, including conducting weekly one-on-one supervision.
Establish clear performance expectations, provide coaching and corrective feedback, complete performance evaluations, support professional development, and address performance concerns in collaboration with Human Resources.
Make recommendations regarding hiring, promotion, compensation, corrective action, and termination in accordance with agency policies and applicable collective bargaining agreements.
Hire and train for positions on the FACT team, including but not limited to a Service Coordinator, Forensic Peer Support Specialist, Supported Employment Specialist, Substance Use Specialist, and Nurse.
Develop staffing structures, schedules, workflows, and coverage plans that support participant needs, employee sustainability, contractual requirements, and program outcomes.
Engage in relationship and rapport building with clients and provide services from a choice perspective, as well as client-centered, harm- and risk-reduction, and strengths-based approaches.
Facilitate daily FACT team meetings and participate in and oversee day-to-day operations of the team, including supporting staff and client scheduling to ensure appropriate coverage.
Set team priorities, delegate responsibilities, support interdisciplinary decision-making, and ensure timely follow-through on identified participant and program needs.
Identify and/or deliver training in conjunction with FACT team members to address the learning needs of staff, including crisis intervention and co-occurring disorders.
Develop and oversee staff onboarding, ongoing training, coaching, and professional-development plans.
Participate in and represent Pathways at community meetings, including regular monthly meetings with DOC FACT probation officers and other community partners.
Serve as the primary operational contact for DOC, DMH, funders, Housing First leadership, and other key program partners.
Represent the FACT program in agency leadership, planning, quality-assurance, and cross-program meetings.
Build and maintain relationships with community partners to strengthen service coordination, address system barriers, and advance program goals.
Provide direct services to persons enrolled in the FACT Program, including one-to-one support in the community related to life skills, substance use, mental health, and maintaining compliance with DOC.
Provide direct participant support as needed to maintain engagement, address urgent program needs, model effective practice, and support continuity of services. The Program Manager does not ordinarily maintain a full direct-service caseload.
Support the FACT Service Coordinator in the formulation and maintenance of comprehensive, Medicaid-compliant service plans that are reviewed and modified with clients at intake and on a regular basis.
Support the review of clients’ status to plan and coordinate support activities accordingly.
Assist clients with referrals to community agencies to ensure they have full access to services and resources they require, including entitlements, benefits, advocacy, and substance-use services.
Coordinate and monitor referrals to community services, benefits, and entitlements; manage contacts with outside agencies; act as client liaison where indicated; and support clients’ self-advocacy and access to needed or preferred resources.
Develop a working knowledge of relevant community resources in Chittenden County and demonstrate a willingness to explore new or unfamiliar resources as necessary.
Maintain written and computerized records, compile reports, and complete other program documentation, including service notes, face sheets, statistics, letters, and petty-cash receipts.
Monitor documentation quality, service utilization, participant outcomes, program data, and fidelity measures.
Identify areas requiring improvement and develop, implement, and monitor quality-improvement or corrective-action plans.
Complete administrative functions supporting FACT team members, including mileage, timesheets, reimbursement requests, petty cash, annual evaluations, and leave approval.
Assure fidelity to the FACT model is followed.
Regularly assess program fidelity and translate fidelity findings into concrete operational and staff-development priorities.
Provide data and narratives for written reports as requested by city, state, or federal funding sources.
Support the development of funding proposals, grant renewals, presentations, and other materials necessary to sustain, strengthen, or expand the program.
Provide the Director of Innovative Mental Health Services with regular updates regarding program performance, staffing, risks, outcomes, fiscal status, and emerging needs.
Bring recommendations regarding staffing, resources, policy, partnerships, and service-delivery changes to agency leadership.
Regular attendance is a requirement of the position.
Other duties as assigned.
