Job Description
Parts & Service Coordinator
Location: Farmingdale, NY
Employment Type: Temp-to-Perm
Pay Rate: $19 per hour
Position Overview
A well-established appliance service company in Farmingdale, NY, is seeking a Parts & Service Coordinator to support its Appliance Service Division. This role is responsible for tracking parts orders, expediting shipments, coordinating with manufacturers and vendors, and communicating with customers to ensure timely service. The ideal candidate is organized, detail-oriented, and comfortable multitasking in a fast-paced, customer-focused environment.
Work Schedule
- Training Period: Monday–Friday, 8:00 AM–5:00 PM, in-office
- Post-Training: Monday–Friday, 7:30 AM–4:30 PM, in-office
- Rotating Saturdays: Every other Saturday, 8:00 AM–2:00 PM, remote
- One weekday off during weeks when Saturday coverage is required
Key Responsibilities
- Track and manage appliance parts orders from placement through delivery.
- Expedite shipments and follow up with manufacturers regarding estimated delivery dates.
- Communicate with vendors and manufacturers to obtain order updates and resolve delays.
- Answer incoming service calls and assist customers with questions and concerns.
- Update service tickets and maintain accurate records in the company’s system.
- Coordinate with technicians and service managers to support timely service delivery.
- Address customer issues professionally and work toward effective resolutions.
- Monitor outstanding orders and proactively follow up to prevent service delays.
Required Qualifications
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively within a team.
- Strong attention to detail and accuracy when managing orders and records.
- Comfortable working in a fast-paced environment and handling multiple priorities.
Ideal Candidate
- Dependable, reliable, and proactive.
- Customer-focused with a professional and helpful attitude.
- Strong problem-solving and follow-up skills.
- Able to remain calm and organized under pressure.
- Takes initiative and demonstrates accountability.
