Shift Leader
Reports To: Area Supervisor, General Manager, and Co-Manager
FLSA Status: Part time Non-exempt
Job Purpose:
Shift Leaders need to ensure customer satisfaction by consistently providing good quality products in a timely fashion. They use a smile and a positive attitude to motivate coworkers and make Little Caesars a fun place to work. A Shift Leader will use the tools provided to guarantee smooth and profitable operations. They assist the General Manager and Co-Managers in training, operations and customer satisfaction. Shift Leaders need to be available to work at least 25 hours per week and be able to work night shifts on the busier days (Friday, Saturday, Halloween, etc.) Must be 18 years old or older for this position because it requires opening/closing shifts.
Shift Leader Qualities:
- Dependable, punctual, hardworking and able to work under pressure
- Takes the initiative and puts forth 120% with a positive attitude
- Communicates well and motivates
- Willingness to learn and teach others
- Displays Organization Skills
- Understands Store Operations
- Displays a Professional Image
Tasks:
- Apply the Hot-N-Ready Promise to all decisions and stations.
- Follows company policies, procedures and standards of conduct as outlined in the employee handbook.
- Provides direction and feedback to colleagues and follows up by coaching/counseling to ensure job duties are performed.
- Use the Five Priority Guidelines, Remedy Process and other tools provided to successfully run shifts
- Motivate your team to reach productivity standards and suggestive sales goals
- Supervises coworkers to ensure they perform their job responsibilities to achieve customer satisfaction and profitability
- Provides direction, feedback and follows up with coworkers by coaching/counseling to ensure job duties are performed to all Little Caesars standards
- Aid the store manager in the development and training of crew using the 4 step training method
- Helps to control costs by:
- Following the Little Caesars recipes, proper portioning and turning off equipment when not in use (Ex: 3rd oven, warmers, rounder, etc.)
- Performing tasks associated with food and paper cost controls (inventories, portion training, following prep build to levels etc..
- Controls labor by monitoring sales, sending people home early when labor is high, calls in employees when short staffed and applies labor laws
- Accurately counts, weigh products and follows build tos
- Operations:
- Performs cash management responsibilities (Ex: change, deposit, bank, etc.)
- Uses mathematical skills to compute percentages, inventory usage, food orders, cash handling, deposit process and projected business needs.
- Completes all paperwork: Opening, closing, inventory, weekly, etc.
- Follows all procedures associated with opening and closing the restaurant
- Keeps up with Portal and HNR business
- Appropriately handles unexpected occurrences and notifies parties in a timely fashion
- Uses build tos to ensure the store has the correct amount of preps and is stocked to handle business. Keeps waste to a minimum.
- Completes RealCadence tasks in a timely manner
- Ensures compliance with OSHA, labor laws and health department
- Follows and enforces Little Caesars policies, procedures and standards of conduct in the Employee Handbook
- Appropriately uses notification forms
- Keeps Little Caesars sales info confidential (Ex: sales, pizzas sold, recipes, etc.)
- Keeps store clean and organized in order to abide by health code regulation and ensure smooth operations.
- Helps operations run smoothly even if they are not the manager in charge of running the shift
- Takes direction and feedback from a Manager Trainee, General Manager and Supervisors
- Helps ensure all employees are in compliance with the employee dress code and proper grooming
Goals:
- Serve every customer with a smile and a perfect pizza, in less than 30 seconds every time.
- Great customer service
- Consistent good quality products
- Sense of urgency
- Maximizes store profitability
- 100% on time portals and have pizzas HNR
- Try to achieve 100% on store reviews
- A fun environment where employees are excited to work
Skills and Qualifications:
- Must be at least 18 years of age.
- Must display sophisticated writing and interpersonal communication skills
- Excellent organizational skills and ability to work independently
- Must be able to handle high work volumes and perform under stress.
- Basic knowledge of arithmetic and algebra and their applications
Working Conditions:
- This role routinely uses standard equipment such as computers, phones, and cash registers.
- Must be able to stand for extended periods.
- Must be able to work near heat, ovens, etc.
Physical Requirements:
- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- The worker is required to have a close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
- Ability to stand, kneel, climb, reach and push on a regular basis.
Please Note: Little Caesars and AMF Great Lakes LLC reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the job duties outlined above, at any time and without advance notice.
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