Job Description Job Description
About Us
Hodson & Meister Orthodontics is a family-rooted orthodontic practice serving North Miami Beach since 2018. We're not a corporate chain - we're a tight-knit team that treats patients like family. Our patients feel the difference the moment they walk in, and the person at the front desk is a big reason why.
The Role
This is not a typical receptionist job. You are the first impression, the last impression, and everything in between. You'll run the front of this practice - phones, scheduling, check-ins, patient questions - with confidence and accuracy, without needing to be told twice. If you've managed a busy hotel front desk or a packed dining room, you already know what this environment feels like.
What You'll Be Doing
- Answering every call promptly, handling new patient inquiries warmly, and resolving existing patient questions accurately
- Managing the schedule - confirmations, reminders, filling cancellations
- Checking patients in and making sure every person feels expected and valued
- Walking patients through payment options using OrthoFi clearly and confidently
- Keeping the front desk running end-to-end - when the Office Manager isn't in the building, you're not waiting for instructions. You're handling it.
Schedule
- Monday: 9:30 AM - 6:00 PM
- Tuesday: 8:30 AM - 7:00 PM
- Wednesday-Friday: 8:30 AM - 5:00 PM
Full-time, in-person. Reliability is non-negotiable.
Must-Haves
- Fully bilingual - English and Spanish. Spoken and written. This is not optional.
- Reliable. Five days a week, on time, every time.
- Self-directed. You learn fast, ask smart questions, and don't need hand-holding.
- Tech-comfortable. We use Cloud9 Ortho and OrthoFi - easy to learn, but you have to be genuinely comfortable with software.
- Strong communicator. Warm on the phone, professional in writing, clear in person.
- Local. We need someone in or near North Miami Beach who can show up consistently.
Strong Pluses
- Background in hospitality, hotel front desk, or restaurant hosting
- Prior dental or medical office experience
- Familiarity with insurance or patient financial conversations
Compensation
- $18-$22/hour based on experience
- 90-day performance review with growth potential
- PTO / Benefits - add yours here
How to Apply
Send your resume and a short note - not a form letter - telling us why this role fits you right now. We read everything.
