Job Description
Job Description
Are you a hands-on problem solver who enjoys working outdoors and thrives on variety? Join our team as a full-time HFC System Technician and play a vital role in keeping our broadband and telephony services running smoothly for our customers.
As a HFC System Technician, you’ll be responsible for maintaining, troubleshooting, and repairing our hybrid fiber-coaxial (HFC) network. Your work will directly impact customer satisfaction and network reliability, whether responding to outages, performing routine maintenance, or supporting installation teams.
Key Responsibilities
- Diagnose and repair service interruptions for telephony and broadband internet services. This includes detecting, troubleshooting, resolving system outages, and performing emergency network restoration.
- Must be willing and available to work overtime and weekends when necessary.
- Conduct leakage detection and repairs using CLI ride outs.
- Provide bucket truck assistance for installation technicians.
- Perform construction maintenance, including splicing and activating aerial/underground coaxial cable.
- CATV power supply maintenance and activation.
- Maintain and stock vehicles and equipment for daily tasks.
- Troubleshoot network issues from the node through the distribution system to restore customer service.
- Complete daily paperwork and maintain tools and vehicle in good condition.
- Work and travel in all weather conditions.
Qualifications
Required:
- High school diploma or equivalent.
- Valid Washington state driver’s license with a satisfactory driving record.
- Ability to climb and operate ladders and aerial lifts.
- Willingness to work overtime, nights, and weekends as necessary for emergency network restoration.
- Strong customer service and communication skills.
- Solid understanding of fiber optic and cable TV equipment, broadband concepts, RF, digital/analog transport, and line equipment.
- Proficiency with hand tools and advanced cable test equipment.
- Ability to read system designs from electronic files.
- Willingness to learn new technologies for system growth.
- Ability to prioritize and organize tasks.
- Familiarity with NEC and NESC standards.
- Knowledge of cable and AC/DC theory, construction practices, troubleshooting, and safety protocols.
- Stand and walk for extended periods of time, and ability to lift up to 75 lbs.
Preferred:
- Experience with HFC networks, RF, AC/DC theory, and customer premise networks.
- Prior work in telecommunications installation or service.
- Experience with coax and/or fiber network installation and maintenance.
Why Join Us?
- Work independently with support from a collaborative team.
- Enjoy a dynamic work environment with new challenges every day.
- Competitive pay and comprehensive benefits package.
- Opportunities for career growth and professional development.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Benefit
- Vacation Time (accrued at 7.5 hours per month upon eligibility)
- Sick Time (in compliance with Washington State requirements)
- Paid Holidays (nine plus one personal holiday)
- 401k Plan
Hood Canal Communications is a drug free, equal opportunity employer.
Company Description
Hood Canal Communications (HCC) is a locally owned telecommunications company based in Union, Washington, proudly serving Mason County since 1934. HCC provides broadband internet, cable television, phone, and IT services for both residential and business customers. The company is committed to delivering reliable, high-quality voice, video, and data services that exceed customer expectations, supported by a knowledgeable team and strong customer service focus. Known for its community involvement and dedication to keeping people connected, HCC continues to invest in advanced technologies like fiber optic networks to meet the growing needs of the region.
Company Description
Hood Canal Communications (HCC) is a locally owned telecommunications company based in Union, Washington, proudly serving Mason County since 1934. HCC provides broadband internet, cable television, phone, and IT services for both residential and business customers. The company is committed to delivering reliable, high-quality voice, video, and data services that exceed customer expectations, supported by a knowledgeable team and strong customer service focus. Known for its community involvement and dedication to keeping people connected, HCC continues to invest in advanced technologies like fiber optic networks to meet the growing needs of the region.
