Position Overview
PrideStaff is seeking a high-energy, detail-oriented Patient Services & Office Support Coordinator for a growing health and wellness practice. The focus will strictly be on front-desk patient services, scheduling, financial coordination, and general treatment room preparation.
Key Responsibilities
- Patient Engagement & Call Handling: Manage busy phone lines with confidence, answer patient inquiries, schedule appointments, and guide new patients through their intake process.
- Financial Coordination: Conduct professional conversations regarding care plans, payment options, and patient financial objections calmly and clearly.
- EHR & Records Management: Efficiently check patients in and out using Electronic Health Record (EHR) software, maintaining precise and up-to-date patient files.
- Payment Processing: Collect copays, cash, and credit card payments daily, ensuring accurate ledger balancing and transaction logs.
- Patient Retention & Follow-Up: Perform proactive outreach for appointment reminders, reactivation calls, and care plan compliance follow-ups.
- Front Office Maintenance: Keep the reception area, front desk, and patient lounge pristine, welcoming, and organized.
Clinical Support & Room Prep (Non-Clinical Support)
- Treatment Room Prep: Sanitize, organize, restock, and prepare treatment rooms, equipment, and clinical supplies between patient visits.
- Patient Flow Management: Help guide patients efficiently between the reception area and treatment rooms to maintain on-time appointment flows.
- Team Communication: Communicate clearly with patients and escalate any clinical questions or concerns directly to the doctors or clinical team lead.
Qualifications & Requirements
- Schedule Commitment: Availability to work Monday through Thursday, 8:15 AM – 6:00 PM.
- Prior Experience: Experience in a patient-facing role within a medical, dental, chiropractic, or high-end hospitality environment preferred.
- Financial & Phone Composure: Proven ability to handle high-volume phone traffic and navigate patient financial discussions without hesitation.
- Technical Savvy: Quick to learn new technology, EHR systems, and comfortable using Google Workspace and standard office software.
- Physical Stamina: Comfortable standing, walking, bending, and keeping treatment spaces organized throughout the workday.
- Soft Skills: Self-motivated, punctual, coachable, highly organized, and committed to delivering exceptional patient care.
- Compliance: Strong commitment to HIPAA compliance and strict patient privacy regulations.
