MANTECH seeks a motivated, career and customer-oriented Senior Cloud Support Engineer to join our team in Tysons, VA.
The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help customers seamlessly operate hybrid on-premises cloud infrastructure through a mix of debugging, networking, and system administration.
Responsibilities include but are not limited to:
- Understanding all aspects of the platform, its features, and how customers create and operate supported workloads.
- Internalizing scalability and quality issues to develop and execute comprehensive addressment plans.
- Troubleshooting complex system and application issues, including containerized microservices and VM workloads.
- Collaborating with PMs, TPMs, and external vendors to streamline support and prioritize high-value items.
- Developing order portals, automation tooling, and SLA dashboards to enhance support scenarios and solutions.
- Assisting L2 and L3 troubleshooting efforts while contributing to the scaling of the support software stack.
- Recommending, and when approved, implementing process and policy improvements to product operations.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Technology, Engineering, or Mathematics (or 4 years of equivalent experience).
- Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may be exchanged in lieu of a required bachelor's degree.
- 5+ years experience with software development in one or more programming languages, including data structures and algorithms.
- 3+ years experience testing, maintaining, and launching software products in a production environment.
- 1+ years experience with software design and architecture focused on complex systems.
Preferred Qualifications:
- Experience with Kubernetes, CI/CD tools, and building or running monitoring pipelines.
- Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals.
- Understanding of enterprise Compute environments with virtualization and cloud hosting experience.
- Experience with ServiceNow and the physical deployment or troubleshooting of networking infrastructure.
Clearance Requirements:
- An active TS/SCI with Polygraph is required for this position.
Physical Requirements:
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets and office machinery.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.
