Starting Hourly: $20.50 per hour ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics servingOrange Countyand surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.
Curently, we are looking for a full time Medical Receptionist for our San Juan Capistrano location.
Schedule needed: Monday - Friday 8:00am - 5:00pm * Bilingual in English & Spanish preferred but not requiredESSENTIAL POSITION DUTIES - Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
- Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
- Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group
- Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
- Scheduling patient's initial evaluations and follow up visits through plan of care
MINIMUM POSITION REQUIREMENTS Knowledge, Skills, and Abilities - Thorough knowledge of Microsoft Office; Raintree PMS experience is a +Plus
- Possess strong relationship building and customer service skills
- Ability to maintain confidential documents
- Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Possess strong team player attributes
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
Education and Experience Education: High School diploma or equivalent (Must be 18+)
Experience: Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.
Physical Requirements and Working Conditions Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.
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