OverviewWorld Travel Holdings is seeking an experienced
IT Asset and Endpoint Supervisor to manage the full lifecycle of hardware and software assets. This role ensures that all endpoints are secure, compliant, efficiently maintained, and optimally utilized--- from procurement through retirement. The IT Asset & Endpoint Supervisor will lead a high-performing team responsible for endpoint management, inventory accuracy, software deployment, and operations excellence across the organization.
About the CompanyWorld Travel Holdings is the nation's largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
ResponsibilitiesTeam Leadership
- Lead, mentor, and motivate a technical team.
- Conduct performance reviews and provide ongoing coaching and development.
- Foster a customer centric, collaborative IT support culture.
Asset & Inventory Management
- Own the full lifecycle of IT hardware including laptops, desktops, and peripherals.
- Maintain accurate inventory levels and oversee procurement and logistics for remote employees.
- Conduct regular audits, enforce asset management standards, and optimize asset utilization.
Endpoint Management
- Develop and execute the endpoint management strategy using tools such as PDQ SmartDeploy, PDQ Connect, and Jamf.
- Oversee software packaging and deployments, patch management, and vulnerability remediation.
- Ensure endpoint security, compliance and performance.
Operational Excellence
- Oversee daily support operations to ensure timely resolution of tickets and adherence to KPIs (response time, resolution rate, CSAT).
- Partner with cross-functional teams to remove obstacles and improve service delivery.
- Maintain documentation and enforce ITSM processes and standards.
Process Improvement
- Analyze support and operational data to identify trends and opportunities for optimization.
- Develop and implement workflow improvements and automation to enhance efficiency and service quality.
Qualifications- 3+ years of experience in a supervisory IT support, help desk or customer service leadership role.
- Demonstrated ability to lead, coach, and motivate a technical team to achieve high performance.
- Strong understanding of customer service principles and IT service management (ITSM).
- Excellent analytical, troubleshooting, and problem-solving skills with strong attention to detail.
- Outstanding communication, interpersonal, and conflict resolution abilities.
- Proficiency with Microsoft Office Suite and ticketing systems.
- Hands on experience with endpoint management tools (PDQ, Jamf, etc.) and software deployment best practices.
- Experience with IT asset management (ITAM) and inventory control methodologies.
- Ability to excel in a fast-paced, dynamic environment.
- Flexibility to travel based on business needs.
Compensation and BenefitsEstimated Pay Range: $65,000 - $70,000/year
Benefits Overview:
- Comprehensive medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with discretionary company match
- Paid time off and holidays
- Travel discounts and employee perks
- Employee Assistance Program (EAP)
- Professional development and learning opportunities
EEO StatementWorld Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.
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