Changing Lives Shaping The Future
Home Care Intake Coordinator
Job Title: Home Care Intake Coordinator
Hourly Rate: $32.00 - $34.00
Job Status: Full Time
Work Base: Kent
Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.
SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.
SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.
All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.
Benefits we Provide:
Medical, Vision and Dental Insurance
Voluntary Short-term and Long-term Disability
Employee Assistance Program (EAP)
Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
Accrued Paid Time Off
Unlimited Peer Referral Program
On-Demand Pay!!
Working Advantage employee discount program
Health Savings Account (HSA)
Flexible Savings Account (FSA)
401(K)
Capella University Discount
SUMMARY:
The Home Care Intake Coordinator assists the Home Care team with the daily coordination and documentation of Client Referrals; the Home Care Aides Applicants screened by recruiting, facilitating the start of services to new Home Care clients; the maintenance of all onboarding documentation required by SAILS Washington, DOH and AAA contracts; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations.
Essential Duties and Responsibilities:
- Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, as well as Department of Health (DOH) requirements.
- Ability to meet with and assess care needs of individuals in the community.
With assistance and guidance from the Assistant Director of Home Care and the Home Care Director:
- Coordinates day-to-day operations of home care services growth.
- Will be a primary contact for referrals and case managers for the Home Care Department.
- Ensures all referrals are recorded on the home care referral tracking spreadsheet.
- Monitor incoming staff in the onboarding process.
- Match incoming staff to available clients on the referral tracker.
- Assist supervisors by attending new client intakes.
- May provide care to clients while starting the staff to client matching process before handing the match over to a supervisor caseload.
- Assign new clients and staff to supervisor caseload with direction of AD and Director. Upon a new staff’s first day, the Intake Coordinator or the case load Supervisor will attend to introduce the two. Afterwards the client and staff pair will be under the supervisor’s responsibilities.
- Will track and assist with coordination of semi-annual and annual supervisory visits as well as HCA orientations to plans of care and client consents. Will assist the Home Care Assistant Director with ensuring compliance is met.
Implementation of Policies and Program Criteria
- Ensure quality of services are delivered while in compliance with regulatory requirements.
- Will ensure policies and procedures are being adhered to.
- Will create and ensure client intake files are complete and in compliance.
New Client Onboarding
- Track incoming referrals on a daily basis
- Be a first point of contact for referring case managers and agencies.
- Assist with entering new clients into company database
- Assist with tracking referral dates, intake dates, meet & greets, start of care, delay of care and communication with case managers
- Communicate staffing needs to the Recruiter and assist with bringing new staff through the process.
- As needed, meet with new hires following orientation and orient HCAs to client assessments or delegate orientations to the appropriate supervisor.
- With assistance from the Director, develop strategies for caregiver retention and ensure implementation by supervisors.
- Daily communication with the team on areas with the most need and upcoming openings to hire for.
- Will develop professional working relationships with clients, families, DSHS Case Managers (DDA/HCS), county AAA’s, DOH and other service providers.
- Will attend weekly Home Care team meetings and schedule additional meetings as needed.
Customer Service & Troubleshooting
With direction of the Assistant Director, the Intake Coordinator will:
- assist in the evaluation of client referrals and work with Assistant Director and Director to place clients on the appropriate supervisor case load.
- Respond to requests or complaints by employees, clients and/or family/guardian of clients ensure full resolution.
Continuing Ed and Participation in Provider Meetings
- Will seek out and attend community Home Care/Long-Term Care fairs, conferences and trainings for networking, educational and marketing purposes.
- Will attend related seminars and training and review updated literature to keep current with the developments in the field.
- Will attend meetings including AAA provider meetings and participate in the quarterly state-wide Statement of Work workgroup and the Home Care Coalition group meeting.
QUALIFICATIONS:
- Must be at least 21 years of age. Some college education and/or in the field experience.
- Bachelor’s Degree in a related field is preferred.
- Ability to communicate effectively with clients, families, home staff, and administrative staff.
- Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress and manage deadlines.
- Ability to express ideas clearly and concisely, orally, and in writing in English
- A valid Washington State Driver License.
- Current private auto liability insurance and ability to submit written verification of the same
- Must have a fingerprint and criminal clearance prior to starting.
LINES OF SUPERVISION:
Will assist the Home Care Assistant Director with coordinating the placement of new clients onto caseloads of Supervisors.
Will report directly to the Assistant Director for all financial, management or client issues and matters relating to DSHS (DDA/HCS) as well as intake and discharge of clients.
Will submit a weekly report to the Director of Homecare for growth and development of the programs. AS well as meet with AD and Director to discuss plans for caseload placement and areas to target for growth
Environmental parameters:
Ability to work in an office environment
Ability to travel to clients’ residences to conduct home visits and direct care
Physical demands:
Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files.
Work involves sitting most of the time, but may involve walking and standing and driving for extended periods of time.
Can require the need to provide care to individuals in the community while bringing them on as clients and starting the matching process.
Must be physically and mentally capable of caring for an individual who is ill, infirm, disabled or vulnerable.
Work Schedule:
Ability to work 40 hours a week and additional hours if required.
SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support, and advocacy for individuals in positive and life-enriching environments.
Providing Excellent Support and Advocacy
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