Shift:
Monday through Friday, 8:00 AM - 5:00 PM
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
SUMMARY:
Plans, organizes and administers service and operational programs and activities, including lab, services, field and related areas for a large facility that may include service centers and small bolt-on laboratories; provides expert professional assistance to corporate management staff in service, operational and related matters. Groups are typically multiple to broad and very complex to specialized in nature.
ESSENTIAL FUNCTIONS:
- Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the facility(s); directs the preparation and administration of the budget.
- Develops, implements and oversees all services and operational initiatives, programs and systems; includes all business units.
- Responsible for strategic direction of the services and operational function for the group; includes multiple to broad groups.
- Plans, organizes, administers, reviews and evaluates the activities of assigned staff.
- Directs and participates in operational, monthly and cross functional meetings; ensures compliance with federal, state, local, and institutional standards, regulations and policies regarding operational and services in the handling of internal and customer related issues; areas are very complex to specialized
- Provides recommendations to executive management for improvement of the organization's policies, procedures and practices on service and operations matters.
- Anticipates and resolves litigation risks; investigates incidents and exposures; provides remediation recommendations.
- Compiles, analyzes and reports of operational and service metrics to senior leadership.
- Manages special projects by identifying issues and priorities; communicates and coordinates, and evaluates results.
- Maintains currency of regulations, industry trends, current practices, new developments, applicable laws, and legislation.
- Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
Education and Experience:
Bachelor's degree in chemistry, biology, operations, or a closely related field; AND seven (7) years of managerial experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Required Knowledge:
- Expert principles, practices and techniques of service and operational administration; groups are very complex to specialized in nature.
- Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees; includes multiple or broad areas.
- Advanced principles and practices of developing teams, motivating employees and managing in a team environment.
- Principles and practices of budget development and administration.
- Applicable service and operational laws, codes and regulations.
- Computer applications and systems related to the work.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, occasionally where relations may be confrontational or strained.
- Advanced principles and techniques of providing effective oral presentations.
- Advanced principles and practices of program planning, development and evaluation.
- Principles and techniques of making effective oral presentations.
- Correct business English, including spelling, grammar and punctuation.
Required Skills:
- Planning, organizing and administering a comprehensive and broad services and operational support functions.
- Effective and efficient management of programs and staff.
- Training others in policies and procedures related to the work.
- Developing and implementing goals, objectives, policies, procedures and work standards.
- Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
- Performing expert professional-level service and operational duties in a variety of assigned areas.
- Interpreting, applying and explaining applicable laws, codes and regulations.
- Providing consulting services to supervisors and managers.
- Preparing clear and concise reports, correspondence and other written materials to various levels of the organization.
- Using initiative and independent judgment within established organizational and leadership guidelines.
- Using tact, discretion and prudence in working with those contacted in the course of the work.
- Performing effective oral presentations to large and small groups and to various levels of the organization.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
- Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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