Job Description

About Xenon arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Job Summary

The Technical Product Manager (TPM) is responsible for building and maintaining strong R&D and technical relationships with Strategic + Mainstay customers, acting as a trusted technical advisor. The TPM serves as the primary technical point of contact for the XTPR team supporting customer troubleshooting, product selection, and training. They act as the technical liaison with our client and help shape market / product insights and weave those into targeted growth campaigns in alliance with the Commercial Leader for the business. This role requires a mix of technical expertise, customer relationship skills, and a problem-solving mindset.

FSLA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

Customer Relationship Management:

Build and nurture long-term R&D relationships with customers to understand their technical and business needs
Serve as a trusted technical advisor, providing proactive guidance to help customers maximize the value of the company’s solutions
Collect and document customer feedback to identify trends and drive continuous improvement of product solutions & recommendations

Technical Support & Troubleshooting:

Act as the primary point of contact for escalated technical issues and troubleshooting
Develop a deep understanding of the products and market segments

Technical Training:

Deliver regular technical training sessions to customers & internal XTPR team on key products
Act as a technical conduit for XTPR team & client
Create and maintain technical guides to assist customers & team through troubleshooting & product selection

Market Intelligence & Growth Campaigns:

Develop targeted growth campaigns into key applications & market segments that target & drive new customer growth
Continuously maintain a deep knowledge of market insights within the customer base & broader macro market

Basic Qualifications:

Bachelor’s degree in Engineering, Material Science, or applicable technical background
Proven experience as a Technical Account Manager, Technical Product Manager, or Technical Service Representative.
Strong technical background with the ability to understand complex product technology & applications
Excellent problem-solving and troubleshooting skills with a proactive customer-first approach
Strong communication, presentation, and relationship-building skills

Location & Commitments

Full-time, permanent
Remote Position

Physical Demands

Must be able to remain in a stationary position
Must be able to operate a computer

Benefits:

We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match.
Vacation – Annual accrual is 108 hours, prorated based on start date.
Sick Time – 1 hour for every 40 hours worked
Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

Travel Required

Up to 25%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Xenon arc

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