Job Description

Job description:

Community Outreach

Thrive & Success Community Outreach is committed to strengthening children and families through trauma-informed, family-centered services. The HEAL Trauma Program provides intensive case management, care coordination, advocacy, and resource navigation to children and caregivers experiencing trauma and significant life stressors. The program is funded through the Children’s Services Council (CSC) of Broward County under the HEAL Trauma Program contract.

Position Summary

The Community Mental Health Worker (CMHW) is responsible for providing trauma-informed, community-based case management and care coordination to children and families enrolled in the HEAL Trauma Program. The CMHW serves as an advocate, educator, and resource navigator while helping families identify strengths, overcome barriers, increase stability, and achieve individualized goals.

This position requires extensive field work, including home visits, school visits, community outreach, and collaboration with multidisciplinary partners.

Essential Job Responsibilities

Maintain an active caseload of families participating in the HEAL Trauma Program.
Conduct community-based and home visits with enrolled families.
Complete program intake, eligibility verification, and enrollment.
Conduct comprehensive family assessments and identify family strengths and needs.
Develop individualized Family Success Plans with measurable goals.
Assist families in accessing:
Mental health services
Medical care
Housing resources
Food assistance
Employment resources
Childcare
Educational supports
Transportation
Financial assistance
Other community resources
Provide advocacy and care coordination with schools, healthcare providers, behavioral health providers, child welfare agencies, and community partners.
Maintain regular contact with families to monitor progress toward established goals.
Assist families during crises by providing immediate support and appropriate referrals.
Participate in multidisciplinary staffing and case consultations.
Conduct follow-up services to ensure successful linkage to community resources.
Participate in community outreach events, health fairs, and networking activities.
Maintain professional relationships with community partners to expand available resources.

Documentation Responsibilities

Maintain accurate, timely, and complete documentation, including:

Intake documentation
Family assessments
Family Success Plans
Progress/case notes
Resource referrals
Home visit documentation
Community outreach documentation
Client satisfaction surveys
Required program forms
Performance measure documentation
SAMIS data entry
Monthly reporting requirements

Documentation must be completed within agency and funding timelines and maintained in accordance with CSC requirements. The CSC contract requires documentation, client records, personnel records, time records, SAMIS reporting, and other required program documentation to be maintained and available for review and audit.

Contract CSC Thrive and Success Community Outreach FY25-26_Contract.pdf

Required Qualifications

Education

Bachelor’s degree in one of the following:

Social Work
Psychology
Human Services
Sociology
Counseling
Public Health
Family Studies
Criminal Justice
Related behavioral health field

Experience

Preferred:

One to two years working with children and families
Community-based case management
Trauma-informed services
Behavioral health
Child welfare
Community outreach
Resource coordination

Knowledge and Skills

Candidates should demonstrate:

Trauma-informed approach to service delivery
Strong interviewing and engagement skills
Excellent written documentation
Time management
Crisis intervention skills
Strong organizational abilities
Ability to work independently
Professional communication
Knowledge of Broward County community resources
Cultural humility and sensitivity

Minimum Requirements

Valid Florida Driver’s License
Reliable transportation
Proof of automobile insurance
Ability to travel throughout Broward County daily
Successful Level II Background Screening
Ability to work flexible hours when community events require

The CSC contract requires Level II background screening and fingerprinting for staff who have contact with clients, client records, or supervise such personnel.

Contract CSC Thrive and Success Community Outreach FY25-26_Contract.pdf

Physical Requirements

Frequent driving throughout Broward County
Ability to conduct home and community visits
Ability to lift up to 25 pounds
Ability to sit, stand, bend, and walk for extended periods

Why Join Thrive?

At Thrive & Success Community Outreach, you’ll become part of a mission-driven organization dedicated to helping children and families heal from trauma and build stronger futures. We value compassion, teamwork, integrity, and community partnership while investing in the professional growth of our staff.

Thrive & Success Community Outreach is an Equal Opportunity Employer.

Work Location: Hybrid remote in Pompano Beach, FL 33060

THRIVE AND SUCCESS COMMUNITY OUTREA

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