Who We Are

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with care and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.

The PNW branch is looking for a driven and client-focused Case Manager to be a part of our Spokane office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys.

Learn more about us at our website!

Our Ideal Candidate

We are looking for a Legal Case Manager to join our growing team. The position will have ownership over cases, reaching out to coordinate with clients, solving problems with insurance companies and medical providers, and organizing records. They will work hand-in-hand with an attorney to provide excellent service to people who have been hurt.

A great fit would be someone who is extremely friendly and people-oriented, has a history of working hard for clients, appreciates the connection between details and client success, and is emotionally and intellectually sharp.

Responsibilities

Feel a sense of responsibility for the cases on your docket
Communicate with clients throughout the course of their treatment
Collaborate with team, including other assistants and attorneys to ensure top notch client representation
Are driven to win and take pride in your work
Provide exceptional customer service to both external and internal clients with a professional, courteous manner.
Perform administrative duties such as gathering, recording, and filing documentation

Experience and Professional Background

Computer literacy (required)
High School Diploma or GED (required)
Associate's Degree (preferred)
1+ years Office Work experience (preferred)
1+ years of Personal Injury experience (preferred)
Spanish fluency (preferred)

Skills

Solving complex problems on the phone
Persistent and dedicated in case management
Able to develop strong rapport with clients and providers
Eager to learn complex tasks

Compensation & Benefits

Base Pay: 23-26/hr.
Health Coverage: Up to 100% employer-paid health, dental, and vision insurance (buy-up options available)
Retirement: 401(k) plan with company matching
Commuter Benefits: Choice of fully covered parking spot or Commuter/Metro Card program
Wellness: Employee Assistance Program (EAP)

The Advocates - Driggs, Bills & Day

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Legal Case Manager