Job Description

Lead Commercial AV Field Service Technician – Chicago, IL

Requirements to Apply: This is a senior, customer-facing field service role. Candidates must have 7+ years of commercial AV experience, strong computer proficiency (including comfort using AI-based tools for troubleshooting and documentation), and the ability to serve as the primary on-call contact for the Chicago, market. Reliable personal vehicle required (car, truck, or van); transportation is not provided. This is demanding, hands-on field work — long days, frequent driving, and after-hours availability should be expected.

About TAIV
TAIV is a fast-growing technology company that replaces live TV commercials in bars and restaurants with venue-specific content and targeted advertising. We also deploy standalone digital signage in gas stations and retail environments. TAIV operates in 3,500+ live locations nationwide and continues to expand.

The Role
TAIV is seeking a Lead Commercial AV Field Service Technician to manage installation, service, and technical support across the Chicago market. This individual is the senior technical resource for the region — responsible for resolving complex AV issues, supporting venue partners directly, and maintaining consistent, high-quality service delivery. The role combines hands-on AV work with customer service responsibilities and requires someone who can work independently, manage a demanding schedule, and represent TAIV professionally under pressure.

Responsibilities

Act as the primary technical point of contact for the Chicago market, responding to calls, texts, and emails from venue staff and internal teams, including outside standard business hours
Install, configure, and service TAIV AV hardware, including restaurant/bar AV and matrix systems
Independently diagnose and resolve signal, power, and connectivity issues
Use computers, diagnostic software, ticketing systems, and AI-based tools daily to troubleshoot issues and document work
Travel to 2–4+ commercial locations per day using a personal vehicle
Provide on-call support for urgent venue issues as the market's escalation point
Maintain professional, consistent communication with venue owners, staff, and TAIV leadership
Support and guide additional technicians as the Chicago market grows

Qualifications

7+ years of commercial AV experience — required
Hands-on experience with matrix systems and structured technical troubleshooting
Strong computer proficiency; comfortable using AI-based tools in daily work
Reliable personal vehicle, valid driver's license, and insurance — required
Comfortable using ladders in commercial environments
Strong customer service and communication skills; able to manage difficult situations professionally
High school diploma or equivalent required
English required; Spanish preferred
Willing and able to be on call, including some evenings and weekends, and to manage a physically demanding daily schedule

Compensation & Schedule

Position Type: 60-day trial/probationary period, transitioning to full-time salaried employment
Probation Period: 60 days; pay discussed during the interview
After Probation: Guaranteed 40 hours/week; strong performance leads to an offer of full-time salaried employment
Mileage Reimbursement: $0.72 per mile
Schedule: Full-time, primarily weekdays, with required on-call availability for urgent issues
Location: Chicago and surrounding metro area

Benefits:

Health insurance
Paid time off

Application Question(s):

You must have your own reliable transportation, this is non Negotiable.

You will be visiting 2-4 Partners each weekday. Mileage reimbursement is set at the current government rate.

Experience:

Commercial A/V Work: 7 years (Required)

Location:

Chicago, IL 60601 (Required)

Work Location: In person

Taiv

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