Job Description Job Description Location: Central Oregon Coast (Newport/Yachats)
Employment Type: Full-Time
Compensation: 60,000-75,000 DOE, plus benefits and annual performance bonus
Relocation Assistance: A relocation stipend may be available for qualified candidates moving to the Central Oregon Coast from outside our local market.

The Opportunity

We're looking for a great leader first. Hospitality experience is a plus, but it's not a requirement.

We're seeking an experienced, positive, highly organized, Services & Systems Manager to strategically lead our guest services and reservations department, while effectively managing staff, systems, and processes to ensure smooth operations and mission success.

The ideal candidate genuinely enjoys managing people, developing employees, delivering exceptional customer service, and creating a positive, productive workplace. This person is also comfortable with technology, quick to learn new software, and skilled at improving procedures and organizational efficiency.

You might come from retail management, hospitality, banking, healthcare, property management, or another customer-focused industry. What matters most is your proven ability to lead a team, solve problems, build relationships, and manage a busy department with confidence and professionalism.

This is a hands-on leadership position. You'll oversee our frontline team, help drive reservation sales, ensure outstanding guest experiences, and maintain warm, professional relationships with our homeowners.

You'll also oversee reservation performance, assist with pricing and revenue management, and help improve the systems and procedures that support our growing business.

We're looking for someone who brings out the best in people, leads by example, embraces technology, and takes genuine pride in a job well done.

Key Responsibilities

Leadership & Team Management

Lead, motivate, and manage our guest services and reservations team, creating a positive, professional, and accountable work environment.
Oversee employee recruitment, interviewing, hiring, onboarding, training, performance evaluations, coaching, and disciplinary actions when necessary.
Develop employees through ongoing training, encouragement, constructive feedback, and clear performance expectations.
Establish and maintain effective departmental procedures, schedules, and service standards.
Lead by example, stepping in to assist guests, homeowners, and team members whenever needed.
Take ownership of departmental challenges, follow through on solutions, and communicate proactively with senior management.

Exceptional Customer Service & Hospitality

Ensure every guest receives warm, thoughtful, professional service from their first inquiry through checkout and beyond.
Coach employees to handle guest concerns with empathy, good judgment, and a genuine desire to make things right.
Personally assist with complex guest situations, complaints, and service recovery.
Develop creative ways to recognize repeat guests, celebrate milestones, and build lasting customer loyalty.
Foster a culture where exceptional customer service isn't just a goal-it's how we do business.

Homeowner Communication & Service

Develop positive, professional relationships with our homeowners, ensuring they feel valued, respected, and well cared for.
Serve as a friendly, knowledgeable point of contact for homeowner questions, requests, and concerns.
Work closely with our operations and management teams to ensure homeowner needs are addressed promptly and professionally.
Maintain clear communication and follow-through, helping build homeowner confidence and trust in Sweet Homes.

Reservations, Sales & Revenue Management

Oversee the reservations team and help improve booking conversion rates, response times, and overall sales performance.
Train employees in consultative selling techniques that feel natural, helpful, and never pushy.
Oversee special offers, discounts, rate exceptions, and reservation-related decisions.
Monitor occupancy, booking trends, and revenue performance, working with management and our pricing systems to optimize results.
Help develop seasonal promotions, guest loyalty programs, and strategies to encourage repeat business.

Systems, Technology & Operational Excellence

Oversee the software platforms, workflows, and procedures used by the guest services and reservations department.
Quickly learn and confidently manage multiple technology platforms used for reservations, guest communication, pricing, and property management.
Identify opportunities to improve efficiency, streamline processes, and strengthen communication between departments.
Develop and maintain clear procedures, training materials, and consistent operating standards.
Use reports and performance metrics to identify trends, measure results, and recommend improvements.
Collaborate with management and other departments to implement new systems, processes, and technology as the company grows.
Remain organized, adaptable, and solutions-oriented during busy periods and unexpected challenges.

What We're Looking For

Required Qualifications

At least 3-5 years of successful management experience leading a customer-facing team, including direct responsibility for hiring, training, coaching, and employee performance.
A demonstrated history of motivating employees, building strong teams, and maintaining a positive, productive workplace.
Exceptional customer service skills and a genuine enjoyment of working with people.
A positive, approachable personality with strong emotional intelligence and excellent judgment.
Outstanding verbal and written communication skills, including the ability to navigate difficult conversations professionally.
Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.
Strong computer proficiency, technical aptitude, and the ability to quickly learn and master unfamiliar software platforms.
Experience developing, managing, or improving departmental systems, workflows, and operating procedures.
A hands-on management style, strong work ethic, and willingness to lead by example.
A demonstrated record of professional stability, accountability, and success in previous management positions.
Ability to work onsite on the Central Oregon Coast.

Preferred, But Not Required

Management experience with a well-established company known for strong employee training, professional development, and operational standards.
Experience managing larger teams in retail, hospitality, banking, healthcare, property management, or other service-oriented industries.
Familiarity with sales performance metrics, revenue management, or pricing strategies.
Experience with Google Workspace, spreadsheets, CRM systems, or property management software.
College degree in business, management, hospitality, or a related field.

Prior vacation rental experience is not required. We can teach you our industry and our software. What we're looking for is someone who already knows how to lead people, deliver exceptional service, manage systems, and run a successful department.

Why Join Sweet Homes?

This is more than a management job. It's an opportunity to play an important leadership role in a growing, locally owned company that genuinely cares about its employees, guests, and homeowners.

You'll have the opportunity to bring your own ideas, creativity, and management experience to a company that values initiative, collaboration, and continuous improvement.

We offer competitive compensation, benefits, an annual performance bonus, and a supportive work environment where your contributions matter. A relocation stipend may also be available for the right candidate interested in making the beautiful Central Oregon Coast their new home.

At Sweet Homes, we believe that trust, creativity, excellence, inclusion, kindness, and care form the foundation of everything we do.

If you're an accomplished manager who loves working with people, takes pride in exceptional customer service, embraces technology, and knows how to build and inspire a great team, we'd love to hear from you.

Company Description Sweet Homes is a growing, boutique vacation rental management company specializing in beautiful oceanfront and ocean-view homes along the Central Oregon Coast.

Since 2008, we've built our reputation on exceptional customer service, strong relationships, and a personal approach to hospitality. We believe in relationships over transactions, hospitality over automation, and bespoke over corporate guest experiences.

We're proud of our company and the team we've built; it's our people who make it special. Now we're looking for an exceptional manager to join our team, strengthen our systems, and elevate our guest and homeowner experiences.

Company Description Sweet Homes is a growing, boutique vacation rental management company specializing in beautiful oceanfront and ocean-view homes along the Central Oregon Coast. Since 2008, we've built our reputation on exceptional customer service . click apply for full job details

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