Job Description

Title: Field Service Technician
Reports To: Service Manager
Division: Sacramento, CA
Position Status: Non-Exempt

Job Summary:

Responsible for on-site installation, repair and service of office technology equipment including copiers (MFP) and managed printer services. Interact with our customers on a daily basis to resolve technical issues and provide customer support when needed.

Essential Functions:

Provide on-site technical service including installation, maintenance, and repairs to equipment/accessories ensuring optimum operating condition based on manufacture specifications
Install equipment systems, accessories, software and feature keys at the workplace and/or in the field
Test equipment and ensure it is working to customer(s) satisfaction
Communicate equipment problems and solutions with supervisors/managers
Maintain quality records by properly documenting service calls, system repairs and upgrades according to service agreements and requirements
Complete required training and certifications; participating in educational opportunities
Maintain proper and accurate inventory for the purpose of service and communicate with Inventory Department when required
Ability to track orders throughout the ordering and delivery process and keep customers accurately informed
Maintain company assets (i.e. car, tools, phone and inventory) and comply with company policies
Travel to customer locations on a regular basis
Attend monthly/quarterly/yearly meetings
Build and maintain good customer relationships
Other duties assigned by management

Knowledge, Skill and Experience:

High School Diploma / GED required. An associate’s degree (A.A.) or equivalent from a two-year college or technical school is a plus
Technical understanding of operating systems, business applications, printing systems and connectivity is desired
Strong comprehension of small and large format and color production processes
Assess and troubleshoot customer hardware production problems or issues
Understand and accurately communicate cost estimate information to the customer
Must have good record keeping and communication skills
Valid driver's license with good driving record required.
Travel may be required for business and training purposes in/out of service area
Perform work outside of normal work hours when necessary
Must be able to safely move and lift equipment up to 30lbs. on limited occasions
Frequently required to stand, walk, bend, stoop/knew, crouch
Must work well under pressure and with deadlines. Able to maintain a positive work environment, and exhibit cooperative behavior
Project a positive image through proper attire, communication skills, and personal grooming
Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment

Company Description

Founded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more.

Smile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management.

We look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.

Company Description

Smile Business Products is committed to proactively simplifying our clients’ business technology experience through innovative customer service tools and responsive professional support, empowering them to focus on their core business. Today, more than ever, Smile is dedicated and focus to provide exceptional products, solutions and personal experience to our clients’. Founded in 1997, Smile is based in Sacramento, CA with branch offices throughout Northern and Central California, and Western Nevada. Smile provides office technology solutions including copiers, printers, scanners, as well as Managed Network Services, Managed Printer Services, hosted and on-premises business phone systems, cloud and in-house base document management, plus many software solutions to complement our offerings. We partner with manufacturers such as Sharp, Dell, Lexmark, HP, Fujitsu, Epson, and more. Smile strives to be your first choice when researching office technology hardware, services and support. We invite you to visit our state-of-the-art showrooms at any of our offices and we will help educate you on the latest trends in office technology management. We look forward to the opportunity to welcome you to Smile’s growing number of business Partner’s.

Smile Business Products, Inc

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