Job Description Job Description

Data Center Technician
Locations: McAllen, TX & El Paso, TX
Compensation:Competitive Pay - Can Be Discussed During the Hiring Process
Employment Type: Full-Time
Work Arrangement: Onsite

Job Overview

The Data Center Technician is responsible for supporting day-to-day operations within a mission-critical data center environment. This role focuses on maintaining uptime, security, operational reliability, and customer satisfaction through infrastructure support, monitoring, troubleshooting, preventive maintenance, and technical assistance.

The ideal candidate is technically inclined, customer-focused, bilingual, and capable of working in a fast-paced environment while supporting network, fiber, and data center infrastructure operations.

To ensure the highest levels of uptime, reliability, and customer satisfaction by maintaining, monitoring, and supporting data center infrastructure, network services, and facility operations.

Must-Haves

Bilingual: English and Spanish

Experience as a:

- Data Center Technician
- NOC Technician
- SOC Technician
- Similar technical support role

Experience working with:

- Fiber optics
- Copper cabling
- Network infrastructure
- Data center environments

Ability to work:

- On-call rotations
- Nights, weekends, and holidays when required
Strong troubleshooting and customer service skills
Valid driver's license

Preferred Qualifications

Associate Degree or higher in:

- Telecommunications
- Electrical Engineering
- Mechanical Engineering
- Computer Networking
- Related technical field

Familiarity with:

- OSI Model
- Network Fundamentals
- OTDR Testing Equipment
- Fiber Testing Equipment

Experience using:

- Asana
- Slack
- Google Workspace

Responsibilities

Data Center Operations

Monitor, inspect, and maintain critical data center infrastructure
Perform preventive and corrective maintenance activities
Support installation and maintenance of network and telecommunications equipment
Troubleshoot service interruptions and infrastructure issues
Participate in capacity planning and infrastructure upgrades

Network & Fiber Support

Install, terminate, test, and troubleshoot fiber optic and copper cabling
Support network equipment including routers, switches, and related hardware
Utilize fiber testing equipment and OTDR tools when required

Customer & Facility Support

Assist customers with service requests and support needs
Escort customers, vendors, and contractors as required
Support physical security procedures and access control policies
Provide exceptional customer service in all interactions

Documentation & Compliance

Maintain accurate service logs and technical documentation
Track incidents, requests, and maintenance activities
Follow company operational, security, and safety procedures
Assist with process improvements and operational best practices

Key Competencies

Strong customer service and communication skills
Problem-solving and troubleshooting mindset
Attention to detail and accuracy
Ability to work independently and within a team
Adaptability in a mission-critical environment
Strong organizational and time-management skills

MDC Data Centers

MDC Data Centers is a carrier-neutral data center provider specializing in colocation, interconnection, and network infrastructure services throughout strategic U.S.-Mexico connectivity markets. The company operates across major border and regional locations, supporting a large ecosystem of network providers and interconnection opportunities through its carrier-neutral platform.

MDC delivers secure, highly connected data center environments that help organizations expand network reach, improve connectivity, and support critical business operations.

Company Description

Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.

Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?

Explore opportunities
Grow your career
Be part of something global
Your future starts here.

Company Description Who We Are SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here.

SGF Global

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