Job Description

The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company’s values during every customer interaction.

Key Responsibilities

Service & Repair

Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
Perform routine maintenance and system tune-ups.
Verify system performance through testing, measuring, and adjustments.
Follow company-approved diagnostic processes and service procedures.

Customer Communication

Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.
Provide accurate quotes and obtain approval before performing work.
Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting

Complete service tickets, checklists, and job notes accurately.
Record part usage, labor hours, and equipment details.
Use company software for scheduling, invoicing, and reporting.

Safety & Compliance

Adhere to all safety protocols, industry standards, and local/national codes.
Properly handle refrigerants and maintain EPA compliance.
Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration

Communicate effectively with dispatchers, managers, and other technicians.
Participate in on-call rotations as required.
Attend training sessions to stay current with new technologies and products.

Qualifications

Required

2+ years of HVAC service experience (or equivalent training).
EPA 608 Certification.
Valid driver’s license with a clean driving record.
Strong troubleshooting and mechanical skills.
Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

Experience with smart thermostats, zone systems, and advanced diagnostics.
Strong customer service skills and professional communication.

Competencies

Technical proficiency and mechanical aptitude
Problem-solving and critical thinking
Customer-focused mindset
Time management and punctuality
Attention to detail and accuracy
Ability to work independently and as part of a team

Work Environment & Schedule

Field-based position with travel between customer homes/businesses.
Full-time role; may include evenings, weekends, or on-call rotations.
Use of company vehicle, tools, and mobile devices.

ROYAL OAK HEATING, COOLING, ELECTRICAL, and PLUMBING

Latest Jobs

HVAC Service tech

Ready to find work near you?