Job Description

HVAC Service Manager – Royal Heating & Cooling

Location: Jersey City, NJ
Position: Full-Time HVAC Service Manager
Schedule: Monday–Friday
Position Type: Office & Field

About the Position

Royal Heating & Cooling is a growing HVAC company seeking an experienced HVAC Service Manager to lead and develop a team of approximately 5–10 HVAC technicians and growing.

This is a hands-on management position combining technical leadership, field supervision, customer service, operational management, and administrative responsibilities. We are looking for someone who can bring structure and accountability to the service department while helping our technicians improve their technical knowledge, productivity, and quality of work.

The ideal candidate has significant hands-on HVAC experience and has previously worked for established HVAC companies. You should be capable of managing technicians while also having the technical ability to assist them with difficult diagnoses and step into the field when necessary.

Required Qualifications

8+ years of HVAC industry experience
Ability and willingness to travel to job sites regularly
Significant hands-on HVAC service and troubleshooting experience
HVAC installation experience
Previous employment with established HVAC service companies
Strong understanding of residential HVAC systems and controls
Strong electrical, refrigeration, airflow, heating, and diagnostic knowledge
Previous experience supervising, mentoring, or training HVAC technicians
Ability to independently troubleshoot complex HVAC problems
Strong leadership skills and ability to hold employees accountable
Assertive while maintaining professionalism and respect
Positive, team-oriented attitude
Strong customer-service and conflict-resolution skills
Comfortable handling dissatisfied or irate customers
Strong mathematical and job-pricing skills
Organized and capable of managing multiple jobs and technicians simultaneously
Comfortable working with computers, tablets, and HVAC technology
Proficiency with Microsoft Word, Excel, and other basic office software
Strong written and verbal communication skills
May require physical labor in various weather conditions
Valid driver's license
Conduct weekly meetings to implement/review service procedures and offer on-going training

Preferred Qualifications

Plumbing experience or knowledge
Familiarity with Jersey City and surrounding North Jersey service areas
Project-management experience
Experience managing a service department of 5+ technicians
Experience developing SOPs, training programs, and technician performance standards
Experience using HVAC field-service/dispatch software
College or technical degree

Key Responsibilities

Manage, supervise, and provide daily direction to HVAC service technicians
Coordinate technician dispatching
Monitor jobs throughout the day and ensure work is completed properly
Supervise HVAC installations to ensure proper workmanship, quality, efficiency, and compliance with company and manufacturer standards
Provide technical support to technicians in the field
Review technician diagnoses and make recommendations when necessary
Inspect jobsites and evaluate technician workmanship and performance
Assist technicians with difficult service calls and troubleshooting
Perform HVAC service duties and respond to emergency service calls when needed
Handle customer questions, concerns, and escalations, including difficult or dissatisfied customers
Conduct estimates and price service and installation work
Order equipment, parts, and materials
Coordinate job logistics and ensure crews have the necessary materials
Assist with invoicing and job documentation
Coordinate and file permits when required
Monitor callbacks, workmanship issues, and technician performance
Provide management with daily and weekly service-department metrics
Schedule and coordinate technician training
Train, mentor, and develop technicians
Assist with interviewing, hiring, onboarding, and evaluating technicians
Help establish and enforce company procedures and service standards
Work with ownership and office staff to improve the organization, efficiency, and profitability of the service department

Royal Heating & Cooling

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