Job Description

We are seeking a skilled and customer-focused Licensed Plumber to join our growing team. The ideal candidate will be responsible for installing, maintaining, and repairing water supply lines, drainage systems, and residential plumbing systems. This role requires strong technical expertise, excellent problem-solving abilities, and a commitment to delivering outstanding customer service.

The successful candidate will create a positive first impression with customers, accurately diagnose plumbing issues, and provide long-term, effective solutions that ensure customer satisfaction.

Key Responsibilities

Install, assemble, maintain, and repair residential plumbing systems and fixtures.
Troubleshoot and repair water supply lines, drainage systems, and pipeline systems.
Perform drain cleaning services using a variety of drain cleaning equipment, from small to large machines.
Build and maintain professional, positive relationships with customers, technicians, dispatchers, and office staff.
Clearly explain diagnosed plumbing issues to customers in easy-to-understand terms and present available repair or replacement options.
Communicate the features and benefits of recommended solutions and obtain customer authorization before beginning work.
Document job site conditions by taking photos and providing detailed notes to ensure seamless communication with installation teams.
Review blueprints, specifications, and applicable building codes to determine proper installation and repair procedures.
Prepare accurate written estimates and cost proposals for customers.
Maintain assigned service vehicle, including fueling, stocking inventory, and ensuring tools and equipment are in proper working order.
Transport materials and tools to job sites and maintain accountability for company equipment.
Complete all required service documentation accurately and promptly.
Collect, record, and submit customer payments and fees when required.
Adhere to all company safety standards, policies, and procedures.
Conduct all duties with the highest level of professionalism, integrity, respect, and customer care.

Qualifications

Required

Valid Plumber's License or 4th Year Apprentice Card.
Minimum of 4 years of plumbing experience.
Strong diagnostic, troubleshooting, and problem-solving skills.
Ability to read and interpret blueprints, schematics, and technical drawings.
Excellent verbal and written communication skills.
Ability to perform physically demanding work, including lifting, climbing, and working in various environments.
Strong commitment to customer service and quality workmanship.

Preferred

4–5 years of residential service plumbing experience.
Experience using drain cleaning equipment and performing drain maintenance services.
Experience preparing estimates and presenting service options to customers.

What We're Looking For

Customer-first mindset with a professional appearance and attitude.
Self-motivated and dependable team player.
Strong work ethic and attention to detail.
Ability to work independently while maintaining communication with the team.
Commitment to delivering high-quality workmanship and long-lasting plumbing solutions.

Rocket Plumbing

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