Job Description

Position: Telecommunications Service Technician / Installer

As a Telecommunications Service Technician / Installer, you will play a key role in delivering and supporting telecommunication services for our clients. You will be responsible for installing, configuring, and maintaining a variety of systems while providing outstanding customer service on-site.

Key Responsibilities

Install and configure telecommunication systems, including network equipment, cabling, and low-voltage wiring in residential and commercial environments
Perform site surveys to assess installation requirements, verify existing infrastructure, and plan efficient cable routes
Use a variety of hand and power tools (e.g., punch-down tools, crimpers, testers, drills) to complete clean, safe, and professional installations
Test, troubleshoot, and validate installed systems to ensure full functionality, proper connectivity, and adherence to specifications
Diagnose and resolve issues related to network performance, wiring faults, hardware failures, and configuration errors
Provide on-site and remote technical support to customers, explaining system operation, basic maintenance, and best practices in clear, non-technical language
Document work performed, including installation notes, test results, equipment used, and any changes made to existing systems
Collaborate with project managers and team members to plan and coordinate installation schedules, ensuring projects are completed safely, on time, and within scope
Follow all safety protocols and industry standards related to low-voltage work, ladder use, and tool handling
Maintain a clean and organized workspace, must have a pick up truck or utility van. RLC will provide inventory of tools and materials

Qualifications & Requirements

Previous experience as a Service Technician, Installer, or similar role in the telecommunications or low-voltage industry (strongly preferred)
Solid understanding of electrical and mechanical principles as they apply to low-voltage and telecom systems
Proficiency in computer networking, including basic IP addressing, routing, and configuration of network devices (routers, switches, access points)
Familiarity with telephone systems, VoIP equipment, and related hardware
Ability to read and interpret technical diagrams, wiring schematics, and installation plans
Skilled in the safe and effective use of hand tools and basic power tools
Strong problem-solving and analytical skills for identifying root causes and implementing practical solutions
High attention to detail to ensure accurate terminations, labeling, and system configuration
Ability to work independently in the field as well as collaboratively within a small team
Clear and professional communication skills for interacting with customers, explaining technical concepts, and documenting work
Reliable transportation and a valid driver’s license, if field work and travel between sites are required
Ability to lift, carry, and maneuver equipment and materials as needed, and to work on ladders or in tight spaces when required

Job Types: Full-time, Contract

Benefits:

Flexible schedule
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Professional development assistance

Shift availability:

Day Shift (Required)

Sunday - Thursday, 8am - 5pm

Tuesday - Saturday, 8am - 5pm

Friday - Monday, 8am - 7pm

Work Location: In person

RLC Networks

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