Job Description

Full job description

Position Overview

We are looking for a dependable, technically minded Field Service Technician to support POS systems in the field.

This role is primarily focused on on-site troubleshooting, repair, and replacement of POS hardware and related equipment. Most issues involve physical hardware, connectivity, or basic configuration problems that can be resolved in the field. When deeper software or system-level issues arise, you will coordinate with internal support while on site.

Prior POS experience is not required. We provide training on our systems and tools. We are looking for someone who is comfortable working with technology, enjoys troubleshooting, and can solve problems independently in the field.

Daily travel throughout the Bay Area, Northern Central Valley, and surrounding Northern California regions is sometimes required. A company vehicle, company phone, and company gas card are provided. Occasional overtime and overnight travel may be required based on service needs and installation schedules.

Responsibilities

Install, configure, and test POS terminals, printers, scanners, payment devices, and related hardware
Diagnose and resolve on-site hardware, connectivity, and basic network issues
Replace or repair defective equipment as needed in the field
Perform preventative maintenance and routine service at customer locations
Coordinate with internal support for software or system-level issues while on site
Document service work, issues, and resolutions accurately
Maintain inventory of service parts and equipment
Process RMA equipment, including testing returned devices, documenting failures, and coordinating replacements or repairs
Travel throughout assigned service areas for installations, maintenance, and service calls
Participate in occasional overtime and after-hours support when required

Qualifications

Required

Strong troubleshooting mindset and willingness to learn
Comfortable working with computers, hardware, and basic networking concepts
Ability to work independently in the field and manage daily service calls
Good communication and customer service skills
Ability to use hand tools and handle hardware installations
Ability to lift up to 50 lbs
Valid California Driver’s License with a clean driving record
Must be insurable and maintain driving eligibility

Preferred

Experience with IT support, field service, copier/printer repair, telecom, or similar technical roles
Familiarity with Windows systems or basic networking
Bilingual English/Spanish
Technical certifications (CompTIA A+, Network+, etc.)

What We Offer

Company vehicle
Company cell phone
Fully paid health and dental insurance (no employee deduction)
Paid training on POS systems and equipment
Stable full-time employment
Small team environment with real responsibility and autonomy
Opportunity to grow technical skills in a specialized industry

Retail Management Systems

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