Description:

Raynor Garage Door Company is a third-generation, family-owned business proudly serving the Northfield, IL area since 1948. We specialize in the installation and service of garage doors, openers, gate operators, and access control systems for residential and commercial clients.

We are currently seeking a high-energy, detail-oriented team player to join our office staff as aService Advisor/Dispatch Coordinator. In this role, you'll be the first point of contact for customers, helping them schedule appointments, resolve issues, and stay informed throughout the service process.

Key Responsibilities

Provide excellent customer service by phone and email
Accurately understand customer needs and offer appropriate solutions
Schedule service appointments and coordinate technician assignments based on skill set and availability
Dispatch technicians to job sites and monitor work progress
Communicate job status updates to customers in a timely and professional manner
Maintain and update customer records and service history
Review active jobs to ensure quality, timeliness, and customer satisfaction
Explain warranty policies and service coverage to customers
Recommend additional services or current promotions when applicable
Keep your work area organized and maintain a professional appearance

Requirements:

Job Requirements:

Strong customer service skills (phone and/or in-person experience)
Excellent communication and multitasking abilities
High school diploma or GED
Proficient with Microsoft Word, Excel, and Outlook
Strong attention to detail and organizational skills
Ability to work in a structured environment and collaborate with a diverse team
Must be results-oriented and able to manage multiple tasks efficiently
Valid driver's license
Must pass a pre-employment drug screening

Preferred:

Prior experience in a service or dispatching role
Experience with Microsoft Dynamics (Great Plains) or ACT! CRM

Benefits available to Customer Service Adviser include:

401(k) Plan
Paid Time Off Program
Company Closes in Observance of Major Holidays
Available Medical & Dental Insurance
Company-Supplied Work Clothes

Compensation details: 25-30 Hourly Wage

PI57eda5f6b41d-31181-37903747

Raynor Door Company

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