Job Description

Job Title: Medical Equipment Engineer IIIPosition Summary

The Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training.

Key Responsibilities

Provide expert-level technical support for complex dental equipment issues, both remotely and on-site
Serve as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staff
Install, configure, inspect, test, and validate advanced dental equipment at customer sites
Diagnose complex system failures and recommend corrective actions and long-term solutions
Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
Supervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team members
Support onboarding and training of new engineers, including field shadowing and skills development
Review service documentation for accuracy, completeness, and compliance with company standards
Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations
Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements
Support internal process improvement initiatives and contribute to best-practice development
Travel regularly to client sites (average 2–7 days per assignment) and provide leadership during multi-day or complex service engagements
Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
Perform other duties as assigned by management

Supervisory Responsibilities

Directly supervises Medical Equipment Engineer I and II positions
Provides performance feedback, coaching, and technical development support
Assists management with workload planning, scheduling, and skills assessments

Required Qualifications

Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred
5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertise
Prior experience mentoring, leading, or supervising technical staff
Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment
Proven ability to communicate complex technical information clearly to customers and internal teams
Excellent customer service, interpersonal, and conflict-resolution skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems
Valid driver’s license and ability to travel regularly
Ability to work independently, prioritize tasks, and manage multiple complex service cases
Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds

RAY AMERICA INC.

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Medical Equipment Engineer III