Job Description

Job Title: Retail Journeyman Installer

Department: Installation

Work Hours: 7:00 a.m. – 5:00 p.m., Monday through Friday, with a 30-minute lunch. Early

morning meetings, overtime, evenings, and weekends may be required based on

business needs.

FLSA Status: Non-Exempt

Pay Scale: $35.00 – $48.00 per hour, depending on experience

Position Summary: The Retail Journeyman Installer is responsible for the installation of

residential heating and air conditioning systems, ductwork, and associated

accessories in retrofit and replacement applications. This role ensures all work is

completed to company standards, code requirements, and manufacturer

specifications while delivering a high-quality customer experience.

This position also supports the installation team by training and mentoring

apprentices and helpers, ensuring jobsite efficiency, safety compliance, and

professional execution from start to finish.

Reports To: Operations Manager

Required Qualifications:

3+ years of residential HVAC installation experience
Valid driver's license with an insurable driving record
Strong knowledge of HVAC systems, components, and installation practices
EPA Type II Refrigerant Handling Certification or Universal EPA Refrigerant Handling Certification
Ability to properly install, set, and start up residential HVAC systems
Strong understanding of electrical fundamentals including line voltage, low voltage, relays, transformers, and wiring diagrams
Ability to read and interpret blueprints, mechanical plans, and installation diagrams
Ability to install, braze, pressure test, and evacuate refrigeration line sets
Ability to properly install, seal, and insulate duct systems
Working knowledge of local and state mechanical codes
Ability to safely operate tools, ladders, lifts, and jobsite equipment
Experience training and supporting apprentices
Strong communication and customer service skills
Ability to work independently and as part of a team
Strong attention to detail, organization, and jobsite cleanliness
Willingness to attend training and continuing education
Ability to obtain or maintain NATE certification
Must provide basic hand tools required for installation work

Preferred Qualifications:

NATE Certification(s)
Brazing Certification
Oregon Limited Electrical License B
Washington 06A Electrical License
Water Heater Certification

Key Competencies for Success:

Technical installation proficiency
Jobsite leadership & training ability
Safety awareness & compliance
Time management & job efficiency
Quality workmanship
Customer Communication & Education
Accountability & Follow-Through

Key Responsibilities:

Installation & Retrofit Execution

Install residential and light commercial HVAC systems including furnaces, air conditioners, heat pumps, and accessories
Set and connect air handlers, furnaces, condensers, and related equipment per code
Install refrigeration line sets, braze connections, evacuate systems, and perform startup procedures
Install ductwork including rectangular, round, flex duct, fittings, and transitions
Install and terminate PVC drain lines, flues, and ventilation systems
Install and wire low voltage and control systems
Perform system startup, testing, and basic troubleshooting

Jobsite Leadership & Training

Lead and support installation helpers and apprentices in daily tasks
Train team members on installation standards, safety practices, and workflow processes
Ensure jobsite efficiency, cleanliness, and professionalism
Support a culture of accountability and craftsmanship on every project

Safety & Compliance

Follow all company safety policies and OSHA requirements.
Conduct jobsite safety assessments before beginning work.
Use ladders, lifts, and tools safely at all times
Ensure proper use of PPE and safety equipment daily
Maintain a clean, organized service vehicle.
Complete all required safety documentation.

Customer Experience

Maintain professional communication and appearance at all times
Respect customer property and ensure clean, organized jobsite conditions
Address customer questions professionally and escalate concerns when needed
Contribute to positive customer experience and online reviews

Documentation & Operations

Complete all required paperwork, checklists, and installation documentation
Accurately track timecards, job notes, and materials usage
Work within company software systems (ServiceTitan or equivalent workflow tools)
Communicate job progress and issues with operations team
Pick up and manage materials, parts, and equipment from warehouse or jobsite deliveries

Other Duties

Attend company and department meetings and required training sessions
Participate in vehicle inspections and tool accountability processes
Perform other duties as assigned.

Key Performance Indicators (KPIs):

1. Installation Quality & Recall Rate

Description: Measures quality of installation work and reduction of post-installation issues requiring return visits.

Target: ≤ 3% installation-related callback rate
Measured By: Recall and warranty tracking reports

2. Job Efficiency (Bid vs. Actual Hours)

Description: Measures ability to complete installation work within estimated labor hours.

Target: ≥ 90% of jobs completed within bid labor hours
Measured By: Job costing and labor tracking reports

3. Jobsite Readiness & Execution

Description: Ensures installations are completed with proper preparation, materials, and workflow execution.

Target: ≥ 95% of jobs completed without missing materials or delays due to install readiness
Measured By: Supervisor audits and job completion reports

4. Safety Compliance

Description: Maintains a safe jobsite environment and adheres to all safety procedures.

Target: Zero preventable safety incidents
Measured By: Safety reports, incident tracking, and supervisor evaluations

5. Documentation Accuracy & Timeliness

Description: Ensures all installation paperwork, checklists, and system documentation are completed accurately and on time.

Target: ≥ 98% accurate and on-time documentation completion
Measured By: ServiceTitan audits and closeout checks

6. Customer Satisfaction

Description: Delivers a professional customer experience through communication, technical ability, cleanliness, and follow-through.

Target: ≥ 4.8 / 5.0 customer satisfaction rating with minimal escalations
Measured By: Customer surveys, reviews, and escalation tracking

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Pyramid Heating and Cooling

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