Job Description

Overview

Proper Coffee Solutions, LLC is looking for a mechanically-minded, problem solver who has an affection for coffee. We have an opportunity available for a Coffee Equipment Technician.

Responsibilities

Perform repairs, maintenance and full installations on various coffee machines and equipment, including espresso machines, grinders, batch brewers, and coffee roasters
Perform diagnostic assessments to gain full understanding of performance, identifying key issues and deriving effective solutions
Coordinate with Senior Technician to access, source, or acquire necessary parts, kits, tools, and resources for assigned jobs and services
Keep meticulous records of services performed, including taking pictures and offering next steps and other comments for client reference
Use applicable resources, including schematic drawings and support tutorials to execute effective repairs
Provide exemplary customer service and communicate effectively with clients and team regarding updates to services, changes in billing, and other necessary items
Disassemble and reassemble equipment as needed for repairs and upkeep
Maintain accurate daily reports to track job-specific labor, travel, and other expenses
Report status of each job through the appropriate channels, including images and comments throughout the assessment and service stages of the process
Completes repairs, services and maintenance on-site and off-site
Provides concise on-site training after equipment installations
Participates in continuing education for areas pertinent to covered coffee equipment and the service industry

Requirements

High school diploma required
Technical or mechanical experience or education preferred
Reliable Transportation
Willingness to collaborate and proactive in seeking learning and training opportunities
Ability to lift and maneuver coffee equipment
Current Texas drivers license required and US passport preferred
Enthusiastic about doing things the Proper way
Reassuring and supportive communication style, willing to educate and support clients
Familiar with current technology, including access to a smart device for work and use of mobile apps

Schedule and Pay

Pay rate starts between $17.00 and $22.00 an hour, based on experience
Eligible for pay review after 90 days
Part-time based on workload and availability and can range throughout the week and at a variety of times
Ability to work on-site at various locations generally in the Greater Houston area
Some regional work and travel opportunities available

Proper Coffee Solutions, LLC

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Coffee Equipment Technician