Job Description Job Description OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.

READ BEFORE APPLYING

This is NOT a standard operations role.

If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.

We are specifically looking for someone who:

Has run moving operations (crews, dispatch, scheduling)
AND is comfortable generating business, building relationships, and closing opportunities

Operations Manager - Key Responsibilities

Oversee daily operations for 2-6 moving crews, ensuring efficiency, productivity, and service quality
Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments
Conduct morning dispatch meetings and end-of-day performance check-ins
Monitor job progress, routes, timelines, and provide proactive customer updates
Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing
Track and manage job profitability, on-time performance, and customer satisfaction KPIs
Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)
Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times
Enforce company policies, safety procedures, and operational standards
Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes
Support recruiting, hiring, onboarding, and training of movers and drivers
Maintain fleet readiness and coordinate preventive maintenance and compliance requirements

Sales & Business Development (Growth)

Actively build referral relationships with:
Realtors
Property managers
Apartment complexes
Storage facilities
Senior living communities
Conduct in-person visits, networking, and outreach weekly
Identify and close new revenue opportunities
Develop partnerships that consistently generate booked moves
Assist in converting inbound leads into confirmed jobs
Work directly with ownership to increase revenue and market share

This is a relationship-driven, boots-on-the-ground sales role - not just answering phones.

Fleet, Equipment & Team

Ensure trucks are clean, stocked, and ready daily
Maintain inventory and equipment
Coordinate maintenance and DOT readiness
Lead crews, enforce standards, and maintain accountability
Support hiring, onboarding, and training

Leadership & Strategy

Work directly with ownership to improve systems, scalability, and overall company performance
Implement process improvements to increase efficiency, crew utilization, and profit margins

Qualifications

2+ years MANAGEMENT experience at a moving company (REQUIRED)
Proven experience in dispatching, crew management, and job oversight
Must be comfortable with sales, networking, and business development
Strong leadership and communication skills
Strong decision-making and problem-solving abilities
Self-motivated and able to work independently with minimal supervision
Ability to multitask and make quick decisions in a fast-paced environment
Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps
Valid driver's license (CDL not required)
Ability to lift 50-75 lbs occasionally is a plus
Must have reliable personal transportation for daily operations and local travel

ONDEMAND MOVERS LLC

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