Job Description

Fiber Optic Customer Network Technician

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NORVADO, NORTHERN WISCONSIN’S PREMIER PROVIDER OF TECHNOLOGY PRODUCTS AND SERVICES, IS LOOKING FOR A FIBER OPTIC CUSTOMER NETWORK TECHNICIAN TO REPORT TO MERCER, WI.

WHY US

Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.

Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music and art all with the small-town feel.

Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401K match, profit sharing and best of all, wanting to come to work on Monday.

We are a local company making a big impact in our communities. Providing Northern Wisconsin with everything big cities have and everything they don’t.

THIS ROLE

The Customer Network Technician will install, support, and maintain fiber-to-the-premise residential network services—including internet, voice and video—while consistently delivering high-quality, efficient, and customer-focused support.

WHO WE WANT

A team player that will provide customer centric work and is motivated to make the
Customer Network department the best it can be by creating an environment that is high energy, well organized and efficient. If you are someone that enjoys being attentive to detail, wanting to support innovative products and providing excellent customer service, this role is for you.

The above is intended to describe the essential functions of the Fiber Optic Customer Network Technician. Other duties may be assigned as required by business necessity.

EDUCATION AND EXPERIENCE NEEDED TO BE SUCCESSFUL

· Education or experience in telecom, broadband, IT, electronics, or a related field is preferred, but not necessary. No experience? No problem, we are willing to train the correct candidate!

· Ability to read and follow written/oral/diagram instructions, write basic reports, and maintain confidentiality.

· Competent with power/hand tools, ladders, smart devices, computers, and able to identify color‐coded cables.

· Must be flexible to work outside normal hours, including on‐call or emergency situations—and maintain a valid driver’s license with a good driving record.

SKILLS, ABILITIES, QUALIFICATIONS OR EXPECTATIONS

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to apply common sense understanding to carry out instructions from written, oral, or diagram formats.

· Must be able to respond to on-call or emergency maintenance situations. Periodic work outside standard business hours will be necessary.

· Ability to establish and maintain effective working relationships.

· Must possess and maintain a valid driver’s license and have a good driving record.

· Ability to maintain confidentiality regarding company and customer data.

· Ability to use and maintain outside plant operational software and applications.

· Ability to identify color-coded cables.

· Comply with all RUS specifications, industry standards, safety rules and regulations, and company policies.

ENVIRONMENTAL CONDITIONS

· Normal outside plant environment with exposure to all outdoor weather conditions, moving mechanical parts, working aloft (ladders), risk of electrical shock, moderate noise levels, and frequent vehicular travel.

· Normal visual acuity to consistently distinguish wire colors.

· Frequent maneuvering and manipulation of parts and equipment weighing up to 30 lbs.

· Periodic maneuvering of equipment weighing up to 50 lbs.

EQUIPMENT & TOOLS

· Daily use of various telecommunications test equipment, power and hand tools, ladders, telephone, smart devices, computers and associated peripherals.

CUSTOMER SERVICE/INTERACTION

· Daily phone, written, and face-to-face contact with employees throughout the company to exchange information.

· Daily phone and face-to-face contact with customers to conduct business.

OTHER

· Frequent travel by vehicle required.

· Occasional overtime required.

· Scheduled on call required.

· Overnight travel may be necessary.

Want to join Norvado to make an impact as a Customer Network Technician? Then visit https://norvado.com/careers/ to complete the online application. Make sure to attach your cover letter and resume as well. Application deadline is November 30th, 2026.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.

Norvado

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