Job Description

Company Description

Milwaukee Pretzel Company, founded in 2013 by Katie and Matt Wessel, brings authentic Bavarian soft pretzels to customers across the United States. Inspired by the traditional pretzels found in Munich beer gardens, the company produces handmade pretzels in Milwaukee using high-quality ingredients and no preservatives. Their products are enjoyed in tap rooms, bars, restaurants, amusement parks, sports arenas, and homes nationwide. Milwaukee Pretzel Company is proud of its commitment to craftsmanship and creating delicious, fresh pretzels with care.

Role Description

The Sales Logistics Coordinator is responsible for various sales and administrative tasks that contribute to the daily operation of our business and effectiveness of sales execution. This person works closely with the Director of Operations, Sales Team, and the Director of Administration to meet the various needs of MPC customers. Key areas of responsibility include:

Sales Order Management – Managing all aspects of order process, including receiving, verifying pricing/quantities, entering, and confirming orders, scheduling outbound freight, daily order and batch scheduling, local delivery route scheduling, and other related tasks.
Customer Service – Acting as first point of contact for customer questions, troubleshooting common issues by working with other departments to find appropriate solutions, and tracking/resolving customer deductions. Providing timely updates to sales teams and customers regarding delivery statuses, carrier delays, or other related information.
Sales Support – Assisting with sample requests and trade show planning/execution.
Logistics Coordination – Scheduling freight carriers, preparing shipping documents, and tracking shipments to ensure on-time delivery. Adjusting schedules as necessary due to customer or carrier updates.
Process Optimization – Analyze shipping and deduction data/costs to help improve efficiency, reduce expenses, and improve overall customer satisfaction.

This person must be a self-starter who is willing to do what it takes to get the job done, who thrives on working in a fluid, entrepreneurial environment, and who wants to be a part of a fast-growing, exciting company. Key attributes include leadership skills, independent problem solving, organizational skills, communication skills and an innovative spirit. We are looking for someone who will embody our values of integrity, respect, teamwork, adaptability, innovation, happiness, and purpose.

The Sales Logistics Coordinator is a full-time position. Must be able to work nights and weekends as needed.

Qualifications

2-5 years sales administration, logistics coordination, and/or customer service experience
Proficient in Microsoft Office, especially Excel
Familiarity with: Dropbox, Google Forms, Hubspot, Zoom, Teams, and SPS Commerce preferred.

The position reports to the Director of Operations with a dotted line to the Director of Sales.

Milwaukee Pretzel Company

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Sales Logistics Coordinator