Job Description Job Description Lincoln Air & Plumbing

HVAC Service & Sales Technician

Location: Phoenix, AZ (field-based; serving Phoenix and surrounding communities).

Employment Type: Full-time W-2 Field-based

Compensation: $100,000 - $150,000+ annual earning potential based on performance

Turn Your HVAC Expertise and Sales Skills Into a High-Earning Career

Are you an experienced residential HVAC technician who knows how to diagnose problems, build customer trust, and turn service opportunities into sales?

At Lincoln Air & Plumbing, we're looking for a motivated, results-driven HVAC Service & Sales Technician who combines strong technical expertise with exceptional communication and proven sales ability.

This opportunity is designed for technicians who want more than a traditional service role. If you're confident presenting repair and replacement options, comfortable discussing investments with homeowners, and motivated by performance-based compensation, we want to hear from you.

With 20% commission on eligible service sales, 10% commission on eligible equipment sales, and approximately 10-15 service and sales opportunities per week, you'll have the opportunity to grow your earnings while helping homeowners make informed decisions. Top-performing technicians have the potential to earn $100,000 - $150,000+ annually, depending on sales performance, completed work, and available opportunities. Earnings are not guaranteed.

Lincoln Air & Plumbing is a locally owned, family-owned HVAC and plumbing company that has served the Phoenix area for more than 20 years. We're focused on building a company known for exceptional service, quality workmanship, honest recommendations, and lasting customer relationships.

As we continue to grow, we're investing in talented professionals who take ownership of their results, embrace ongoing training, and want to play an important role in our company's future. We value initiative, accountability, strong character, and a commitment to continuous improvement. Our goal is to create an environment where motivated professionals can sharpen their skills, increase their earning potential, and grow into greater responsibilities.

What You'll Do

HVAC Diagnostics & Customer Solutions

Diagnose, troubleshoot, repair, and optimize residential HVAC systems.
Conduct thorough system evaluations to identify immediate concerns, potential problems, and opportunities to improve performance.
Explain technical findings clearly and help homeowners understand available repair, replacement, and upgrade options.
Present recommendations based on system condition, customer priorities, and long-term value.
Provide accurate estimates and confidently discuss pricing and available solutions.
Recommend appropriate HVAC equipment, indoor air quality products, and maintenance memberships.
Deliver an exceptional customer experience through honest communication, professional service, and dependable follow-through.

Sales Performance & Business Growth

Convert qualified service opportunities into completed repairs, equipment sales, and maintenance memberships.
Utilize consultative selling techniques to build trust and help homeowners make confident purchasing decisions without high-pressure tactics.
Consistently work toward performance goals involving sales revenue, average ticket value, close rates, customer satisfaction, and membership enrollments.
Take ownership of individual results and identify opportunities to improve sales effectiveness.
Build lasting customer relationships that encourage repeat business, referrals, and long-term loyalty.
Participate in ongoing sales, technical, and communication training to strengthen performance.

Field Operations & Professional Accountability

Maintain accurate service documentation, estimates, customer records, and job updates using Housecall Pro and company-provided technology.
Keep your company vehicle, tools, equipment, and inventory organized and ready for daily assignments.
Communicate proactively with dispatch, office staff, and other technicians regarding job progress and customer needs.
Follow company procedures, safety standards, and service expectations.
Demonstrate professionalism, accountability, and pride in workmanship on every call.

Required Qualifications

Minimum of two years of hands-on residential HVAC service and repair experience.
Appropriate EPA Section 608 certification for the refrigerant-related work performed.
Strong diagnostic and troubleshooting skills across residential heating and cooling systems.
Demonstrated ability to sell HVAC repairs, upgrades, replacement systems, or related services.
Confidence presenting estimates, explaining pricing, and helping homeowners evaluate multiple solutions.
Strong customer communication, relationship-building, and consultative sales skills.
Ability to independently manage service calls, identify opportunities, and follow through on customer needs.
Valid driver's license and driving record that meets company vehicle insurance requirements.
Comfortable working in a performance-driven environment with measurable sales and customer service goals.
Strong work ethic, personal accountability, and a commitment to ongoing professional development.

Preferred Qualifications

Previous experience as an HVAC Selling Technician, Service & Sales Technician, or Comfort Advisor.
Proven track record of achieving or exceeding HVAC sales goals.
Experience selling residential HVAC replacement systems, indoor air quality products, and maintenance memberships.
Familiarity with Housecall Pro, ServiceTitan, or similar field service management software.
Experience tracking sales performance, close rates, average tickets, and customer satisfaction metrics.
Additional HVAC technical certifications or advanced sales training.

Compensation & Benefits

High Earning Potential for Strong Performers

$100,000 - $150,000+ annual earning potential for high-performing technicians. Actual compensation depends on individual performance, completed sales, assigned opportunities, and applicable pay arrangements. This is not guaranteed compensation.
20% commission on eligible service sales, calculated according to the company's written commission plan.
10% commission on eligible equipment sales, calculated according to the company's written commission plan.
Approximately 10-15 service and sales opportunities per week, depending on scheduling, demand, and business conditions.
$35 - $45 per hour for qualifying non-opportunity calls, depending on experience, qualifications, and applicable company pay policies.

Benefits & Professional Development

Full-time, W-2 employment.
Company-provided vehicle, iPad, uniforms, and tools.
Health, dental, vision, and life insurance.
401(k) with company match.
Paid time off.
Employee assistance program.
Professional development assistance.
Employee referral program.
Weekly technical, sales, and customer communication training.
Opportunities for leadership development and career advancement as the company grows.
Schedule: Full-time, Monday-Friday, with occasional weekend or on-call assignments.

What Makes a Great Fit at Lincoln Air & Plumbing?

We're looking for professionals who bring more than technical knowledge to the job. The right person takes pride in their work, delivers exceptional service, and understands that strong performance begins with customer trust.

Our ideal candidate:

Leads with integrity: Makes honest recommendations, communicates transparently, and puts customer needs first.
Takes ownership of results: Accepts responsibility for performance, follows through on commitments, and consistently works toward improvement.
Has a strong drive to succeed: Sets ambitious goals, stays motivated, and takes initiative to create opportunities.
Excels at customer communication: Builds confidence through clear explanations, thoughtful recommendations, and a professional approach.
Embraces learning and development: Actively improves technical knowledge, sales skills, and customer service abilities.
Values teamwork and respect: Treats customers, coworkers, and leadership with professionalism.
Welcomes growth and innovation: Adapts to new technology, improved processes, and opportunities to help the business succeed.

Build Your Career. Increase Your Earnings. Grow With Us.

At Lincoln Air & Plumbing, we're building more than a successful HVAC business. We're creating opportunities for skilled, motivated professionals who want to make an impact. You'll have the opportunity to sharpen your technical and sales skills, work with customers who need real solutions, and increase your earning potential through strong performance.

As our company grows, we're looking for team members who want to grow with us, take on greater responsibilities, and contribute to our long-term success . click apply for full job details

Lincoln Air

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