Job Description

SUMMARY: This position is responsible for providing clinical and administrative support to pediatric providers in an office-based clinic setting. Involves frequent patient/parent interaction. Rrequires strong phlebotomy skills.

DUTIES AND RESPONSIBILITIES:

Patient Intake

Greets patients, in person or on the telephone; answers or refers inquiries.
Directs and/or accompanies patients to the triage room upon completion of phlebotomy.

Specimen Collection & Processing

Arranges phlebotomy room instruments, supplies, and equipment.
Obtains blood specimens from patients by skin puncture or venipuncture using appropriate techniques and maintaining the integrity of the specimen in relation to the test being performed and/or requested.
Instructs patients in the proper collection and preservation of urine samples.
Labels sample accurately and completely.
Responsible for processing all specimens in accordance with established protocols.

Clinic Flow Optimization:

Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.
Follows clinic workflow and provides feedback for adjustments to workflow as needed.

Equipment, Supplies & Inventory

Maintains inventorying stock & supplies and advises supervisor to place orders as needed.
Sterilizes medical instruments.

Compliance with Policies & Procedures

Monitors and maintains essential patient care and safety during procedures; applies safety principles as identified by established policy.Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
Maintains a safe, secure, and healthy work environment.
Follows, and enforces standards and procedures; complies with legal regulations.
Enhances health care practice reputation.
Performs other related duties as assigned by management.

QUALIFICATIONS:

High school diploma or equivalent.
Completion of recognized training program in phlebotomy, six months to one-year related experience, or equivalent combination.
Certificates, licenses, and registrations required:
1. CMA (AAMA) Certified.
2. Current Basic Life Support (BLS) Certification.
Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred.
Other skills required:
1. Ability to understand and adhere to established policies, procedures, and protocols.
2. Ability to manage priorities and workflow.
3. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
4. Bilingual skills a plus.
5. Demonstrated competence in reacting to and handling emergencies.
6. Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
7. Detail-oriented and highly organized.

KIDZ Medical Services

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