Job Description Job Description

Summary

The Quality Manager is responsible for Planning, Organizing, and Implementing all the activities

necessary to ensure the quality and compliance of our products.

Oversees and ensures that all processes in the GMP plant meet consistent results following the

appropriate regulatory standards and certifications.

Essential Functions:

Define, implement, and maintain policies, procedures, and controls necessary to meet all

regulatory requirements for dietary supplement and vitamin manufacturing facilities, including

NSF, GMP, HACCP, SQF, FDA, and related standards.

Develop and deploy procedures, programs, and practices required to achieve and maintain

certifications, customer requirements, and business objectives.

Serve as the primary liaison with regulatory agencies and certification bodies, including FDA,

FDACS, NSF, and other authorities. Lead regulatory, customer, and third-party audits and ensure

timely resolution of any observations or non-conformances.

Champion the internal audit program through continuous improvement initiatives, best practice

sharing, and cross-functional collaboration.

Lead investigations of quality non-conformances, customer complaints, deviations, and out-of-

specification results. Conduct root cause analyses, implement corrective and preventive actions

(CAPA), and ensure timely closure and documentation.

Develop, maintain, and monitor Standard Operating Procedures (SOPs) and quality system

documentation, ensuring documents are controlled, accessible, and compliant with regulatory

requirements.

Promote and enforce GMP, food safety, food defense, and quality system requirements

throughout the organization, ensuring effective communication and implementation of SQF and

related standards.

Prepare and present management reports by collecting, analyzing, interpreting, and

summarizing quality and operational data.

Establish, monitor, and drive Quality Key Performance Indicators (KPIs), leading initiatives to

improve product quality, compliance, customer satisfaction, and plant performance.

Implement and oversee methods used to inspect, test, and evaluate products, raw materials,

packaging components, manufacturing processes, and production equipment.

Review and maintain quality control testing records, evaluate analytical and microbiological

results, and make disposition decisions for raw materials, work-in-process, and finished goods to

ensure compliance with specifications.

F-SOP-0048-5 FTN USA

Support the Quality Director in the development, deployment, and continuous improvement of

quality policies, programs, and strategic initiatives.

Ensure compliance with environmental regulations, corporate standards, and applicable local,

state, and federal requirements.

Provide leadership and direction to the Sanitation Team, ensuring effective execution of the

Master Sanitation Schedule, verification activities, training programs, and continuous

improvement initiatives supporting food safety and regulatory compliance.

Serve as the primary liaison between customers and the organization for all quality-related

matters, including complaints, investigations, audits, corrective actions, specifications, quality

agreements, and performance metrics.

Ensure compliance with all City of Miramar testing ordinances and requirements, including

coordination, scheduling, review, retention, and reporting of required testing results, while

serving as the primary contact for related regulatory interactions.

Manage the procurement, inventory control, and availability of all quality-related supplies,

laboratory consumables, testing materials, sanitation verification tools, and other resources

required to support quality operations.

Develop, manage, and monitor the annual Quality and Sanitation budgets, identifying

opportunities for cost savings, operational efficiencies, and resource optimization while

maintaining compliance and product quality.

Establish and maintain supplier, material, and laboratory qualification programs, including

supplier approval, audits, requalification activities, performance monitoring, quality

agreements, and risk assessments to ensure compliance with company and regulatory

requirements.

Manage the Foreign Supplier Verification Program (FSVP), ensuring compliance with FDA

requirements through supplier qualification, hazard evaluations, verification activities,

documentation management, and ongoing supplier performance monitoring.

Act as a strategic business partner to Operations, Supply Chain, Procurement, Regulatory Affairs,

Research & Development, Sales, Customer Service, and Finance by providing quality and

regulatory expertise that supports new product development, cost reduction initiatives,

customer satisfaction, and sustainable business growth.

Serve as a member of the Crisis Management Team with primary responsibility for product

quality and food safety assessments, supporting incident response, risk evaluations,

containment decisions, corrective actions, recalls, and recovery activities.

Provide quality leadership and support to sister companies, assisting with audits, investigations,

regulatory compliance, quality systems, supplier management, customer requirements, and

continuous improvement initiatives as needed.

Perform other duties and responsibilities as assigned.

Required Experience & Skills:

Minimum 2 years of direct management experience in Quality within a manufacturing

environment.

Bilingual English / Spanish.

Well versed in GMP, SQF, or BRC type of food safety standards, HACCP Certified. Regulatory

Affairs and audit processes.

Demonstrated strategic planning experience at a management level.

F-SOP-0048-5 FTN USA

Strong communication and presentation skills

Strong analytical and problem-solving skills.

Competency in MS Office, databases, and quality-related software

Accuracy and attention to detail

Well-organized

Ability to plan and execute multiple projects/activities.

Demonstrated experience delivering results.

Qualified in Food Safety and Sanitation

Supervisory Responsibility:

The Quality Manager is responsible for direct management of all Quality Department associates and

Sanitation personnel.

Work Environment:

Frequent exposure to fumes or airborne particles, moving mechanical parts and vibration. Occasionally

exposed to a variety of extreme conditions in the plant. The noise level in the work environment can be

loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands and fingers to

handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is

frequently required to stand, talk, and hear. The employee might regularly lift and/or move objects up

to 10 pounds. No specific vision requirements.

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

Travel:

Up to 25% of the time.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.

Company Description Company Description

KeyStaff, Inc

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