Job Description

Position Overview / 职位概述

The Assistant Transportation Manager will support the Transportation Manager in overseeing fast-growing B2B and B2C transportation operations, ensuring efficiency, compliance, and service excellence. This role requires a proactive leader with strong operational execution skills, the ability to adapt to rapid business growth, and a customer-first mindset.

运输副经理将协助运输经理,负责快速增长的 B2B(企业物流)和 B2C(电商直邮/消费者配送)业务的运输管理,确保运营高效、合规,并维持高水平的服务质量。此岗位需要具备积极主动的管理能力、优秀的执行力、适应快速增长业务的能力,以及以客户为中心的思维。

Key Responsibilities / 主要职责

Transportation Operations / 运输运营

- Assist in daily management of B2B (bulk shipments, contract logistics) and B2C (e-commerce, last-mile delivery) transportation flows.

- 协助日常 B2B(大宗运输、合同物流) 与 B2C(电商、末端配送) 运输业务的管理。

- Secure capacity with carriers, co-loaders, and trucking partners to support high and peak volumes.

- 与承运商、拼箱商及卡车公司合作,确保运输运力稳定,满足高峰期需求。

- Monitor delivery timeliness and quality, ensuring smooth handover between warehouse, fulfillment, and transportation teams.

- 监控运输时效与质量,确保仓储、履约与运输环节顺畅衔接。

Customer Experience / 客户体验

- Deliver reliable, cost-efficient B2B services and fast, accurate B2C deliveries.

- 为B2B客户提供高效可靠的运输服务,为B2C消费者提供快速准确的配送体验。

- Resolve exceptions and customer escalations with urgency.

- 快速处理异常与客户投诉,保证服务满意度。

- Collect and analyze feedback to improve service standards.

- 收集并分析客户反馈,持续优化服务水平。

Vendor & Partner Management / 供应商与合作伙伴管理

- Maintain strong relationships with carriers, 3PLs, and trucking companies.

- 维护与承运商、第三方物流和卡车公司的合作关系。

- Assist in contract negotiations and track vendor KPIs.

- 协助合同谈判并跟踪合作伙伴的关键绩效指标。

Growth & Scalability / 增长与可扩展性

- Support transportation capacity planning for rapid business growth.

- 协助运输运力规划,支持快速增长的业务需求。

- Participate in network optimization (multi-warehouse coverage, linehaul planning).

- 参与网络优化(多仓布局、干线运输规划)。

- Prepare contingency plans for seasonal surges and market changes.

- 制定应对季节性高峰与市场变化的应急方案。

Team Leadership / 团队管理

- Supervise coordinators/dispatchers and ensure SOP compliance.

- 管理运输协调员/调度人员,确保遵循标准流程。

- Train and mentor team members to build a scalable transportation team.

- 培训与指导团队成员,建设可扩展的运输团队。

- Act as deputy for the Transportation Manager when needed.

- 必要时代理运输经理职责。

Data & Process Management / 数据与流程管理

- Use TMS, WMS, CargoWise to manage operations and track performance.

- 使用运输系统(TMS、WMS、CargoWise)管理运输与绩效。

- Analyze transportation cost, route efficiency, and service quality.

- 分析运输成本、路线效率和服务质量。

- Support finance teams with freight audit and cost control.

- 协助财务团队进行运费审核与成本控制。

Other duties as assigned.

Qualifications & Requirements / 任职要求

- Bachelor’s degree

- 本科及以上学历。

- 3–5 years of transportation/logistics experience.

- 3–5年运输/物流经验。

- Strong understanding of transportation regulations and market operations.

- 熟悉运输法规及市场运作模式。

- Proficiency in logistics systems (TMS/WMS/CargoWise) and MS Office.

- 熟练使用物流系统(TMS/WMS/CargoWise)及办公软件。

- Excellent communication, problem-solving, and leadership skills.

- 具备优秀的沟通能力、问题解决能力与团队管理能力。

- Bilingual English & Chinese strongly preferred.

- 中英文双语能力优先。

Key Competencies / 核心能力

- Scalability & Growth Mindset / 可扩展与增长思维

- Customer-Centric / 客户导向

- Operational Agility / 运营灵活性

- Leadership / 团队领导力

- Data-Driven Decision Making / 数据驱动决策

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